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- Tasks: Serve customers on trains, manage stock, and ensure a top-notch experience.
- Company: Join Rail Gourmet, the leading catering provider for the British Railway Industry.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a diverse team with a focus on customer service and personal development.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Claim up to 50 free train tickets for friends and family!
The predicted salary is between 26300 - 36800 £ per year.
Rail Gourmet is seeking a motivated individual to join our team as On Board Host for East Midlands Train (EMR) at Nottingham. Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class - Consistently.
Hours: Full Time (40 hours per week) Pay Rate: £12.60 per hour.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host. SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host - Nottingham employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host - Nottingham
✨Tip Number 1
Familiarise yourself with the East Midlands Train (EMR) services and routes. Understanding the specific trains you'll be working on and their schedules will help you engage confidently with passengers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills. As an On Board Host, you'll be interacting with a diverse range of passengers, so showcasing your ability to handle various situations with a friendly and professional attitude will set you apart.
✨Tip Number 3
Highlight any previous experience in hospitality or retail during your interview. Being able to demonstrate your ability to manage stock, handle transactions, and achieve sales targets will show that you're well-suited for the role.
✨Tip Number 4
Prepare to discuss how you would adhere to hygiene and safety standards while providing service. This is crucial in the catering industry, and showing your awareness of these practices will reflect positively on your application.
We think you need these skills to ace On Board Host - Nottingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the On Board Host position. Tailor your application to highlight relevant experience and skills that match what Rail Gourmet is looking for.
Craft a Strong CV: Create a CV that showcases your customer service experience, ability to work independently, and any previous roles in hospitality or catering. Use clear headings and bullet points to make it easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Rail Gourmet and how your skills align with their commitment to first-class service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at leisurejobs
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various passenger needs and situations.
✨Familiarise Yourself with Rail Gourmet
Research Rail Gourmet and its services thoroughly. Understand their commitment to quality and customer satisfaction, as well as their values and culture. This knowledge will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Your Ability to Work Independently
The role requires achieving sales targets independently. Be prepared to discuss instances where you've successfully worked alone, managed your time effectively, and met or exceeded goals without direct supervision.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about training opportunities, team dynamics, or how success is measured in the On Board Host position. This can also help you determine if the role is the right fit for you.