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- Tasks: Serve customers on trains, manage stock, and ensure a fantastic travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounts at popular brands, flexible working, and comprehensive health support.
- Why this job: Be part of a dynamic team with growth opportunities and a supportive culture.
- Qualifications: Must be 18+, with 2 years in customer-facing roles; training provided.
- Other info: Claim up to 50 free train tickets for friends and family!
Part Time On-Board Host for TransPennine Express (TPE) at Manchester Station.
Pay Rate: 13.20 per hour plus commission.
Hours: Part Time (20 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends. Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS ON BOARD HOST?
At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to 5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with 400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host. Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host - Manchester
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the train schedules and key stations will help you engage confidently with passengers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations.
✨Tip Number 3
Prepare to discuss your adaptability and flexibility during the interview. Since the role involves rotational shifts, showcasing your willingness to work varied hours, including weekends, will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your enthusiasm for the role by researching Rail Gourmet's values and culture. Showing that you align with their commitment to diversity and employee support can set you apart from other candidates.
We think you need these skills to ace On Board Host - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within the Retail, Leisure, and Hospitality sectors. Emphasise any specific skills that align with the On Board Host responsibilities, such as adaptability and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your ability to work in dynamic environments and how your previous experiences have prepared you for this role. Be sure to express your enthusiasm for joining Rail Gourmet.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you managed stock, handled transactions, or provided at-seat service. Use specific examples to demonstrate your capability in achieving sales targets and meeting customer needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the On Board Host position.
How to prepare for a job interview at leisurejobs
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Be prepared to share specific examples from your previous customer-facing roles that demonstrate your ability to provide outstanding service and handle challenging situations.
✨Demonstrate Adaptability
The role requires working in a dynamic environment with varying shifts. Highlight your flexibility and willingness to adapt to changing circumstances, perhaps by discussing past experiences where you successfully managed unexpected challenges.
✨Familiarise Yourself with the Company
Research TransPennine Express and Rail Gourmet to understand their values and services. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations on the job, such as dealing with difficult customers or managing stock. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.