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- Tasks: Welcome guests, assist with requests, and ensure hotel security during night shifts.
- Company: Join Coldra Court Hotel, part of the prestigious Celtic Collection, known for exceptional hospitality.
- Benefits: Enjoy career development, discounts, free GP services, and a supportive work environment.
- Other info: Full training provided, with opportunities for growth and recognition as a 'Hospitality Hero'.
- Why this job: Perfect for night owls who love hospitality and want to make a difference in guest experiences.
- Qualifications: Friendly attitude and strong communication skills; experience is a plus but not essential.
JOB TITLE – Night Porter – Coldra Court HotelDEPARTMENT – Front OfficeCONTRACT TYPE – Permanent RATE OF PAY – £12.27 per hour plus amazing benefits HOURS – 21.5 hours 3 nights over 7 LOCATION – Newport, NP18 2LXID – REQ5749OVERVIEW – Are you a night owl with a passion for delivering exceptional guest service? Coldra Court Hotel, part of the prestigious Celtic Collection, is looking for a Night Porter to join our dedicated team and help us provide a seamless and welcoming experience for our guests throughout the night.OUR IDEAL HERO WILL HAVE – • A friendly, approachable personality with a passion for hospitality.• A proactive attitude and the ability to work independently during night shifts.• Strong communication skills and a willingness to go the extra mile for guests.• Good knowledge of the local area and attractions is a plus.• Previous experience in a similar role is desirable but not essential – full training will be provided.IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL – • Delivering a warm and professional welcome to all guests arriving or departing during the night.• Assisting with guest requests, including room service, luggage handling, and general enquiries.• Conducting regular floor walks, fire safety checks, and maintaining the cleanliness and presentation of public areas.• Supporting the Night Manager with operational duties and ensuring the hotel remains secure and guest-focused overnight.• Completing the night porter checklist and ensuring meeting spaces and storerooms are tidy and well-maintained.BE RECOGNISED AND REWARDED – As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as – • Access to career development training from day one• Discounts on food & beverage and hotel stays• Discounted leisure membership• Free GP virtual appointment service• 24/7 wellbeing helpline• NEST pension scheme• Social Club• Staff appreciation events• Monthly and end-of-year awardsGROW WITH US -As a Celtic Collection employee, you will be able to say –• I am equipped, trained, and supported to do THE BEST JOB I CAN• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAYRECRUITMENT INFO – In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Night Porter - Newport employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Newport
✨Tip Number 1
Familiarise yourself with the Coldra Court Hotel and its services. Knowing the hotel’s amenities and local attractions will help you engage with guests and show your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Porter, you'll be the face of the hotel during the night, so demonstrating your ability to provide exceptional service is key.
✨Tip Number 3
Network with current employees or those in similar roles. They can provide insights into the work culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your ability to work independently and manage responsibilities during night shifts. Share any relevant experiences that showcase your proactive attitude and reliability.
We think you need these skills to ace Night Porter - Newport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and your proactive attitude. Mention any relevant experience, even if it's not directly in a similar role, and express your willingness to learn and grow within the company.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide examples in your CV or cover letter that demonstrate your ability to interact positively with guests and handle requests efficiently.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences where you went above and beyond for guests, as this aligns with the hotel's commitment to exceptional service.
✨Demonstrate Proactivity
Since the role requires working independently during night shifts, highlight instances where you've taken initiative in previous jobs. This will show that you're capable of handling responsibilities without constant supervision.
✨Familiarise Yourself with the Local Area
Having good knowledge of Newport and its attractions can set you apart from other candidates. Research local hotspots and be ready to discuss them, as this will demonstrate your commitment to enhancing the guest experience.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as guest complaints or emergencies. Practising your responses to these scenarios will help you convey your problem-solving skills and ability to remain calm under pressure.