At a Glance
- Tasks: Deliver outstanding customer service and support pet care in a friendly environment.
- Company: Join a supportive, locally run veterinary practice in Newbury.
- Benefits: Competitive salary, staff discounts, career development, and team socials.
- Other info: Enjoy a dynamic team atmosphere with opportunities for growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for animals are essential.
The predicted salary is between 22568 - 26436 £ per year.
Veterinary Receptionist - Newbury Veterinary Receptionist - Join a Supportive, Locally Run Practice in Newbury
Do you have a passion for providing outstanding customer service, love spending time with animals and crave a new challenge?
If so, we have an exciting opportunity for you to join our team at Vets4Pets in Newbury!
About
Us: We're a modern, purpose-built, locally owned and managed small animal practice.
This means decisions are made by people who work on-site and understand what it's like to be in your shoes.
We've built a team where everyone feels supported, respected and part of something meaningful.
You'll be joining an experienced team of 6 Vets (including 3 Practice Partners), 5 Registered Veterinary Nurses (including a Nursing Manager), 3 Student Nurses, 3 Receptionists (including a Reception Manager) and a Practice Manager.
It's a well-balanced team where everyone plays a valuable role and contributes to a positive working environment.
What Your Typical Day Will Look Like
- Your role is to deliver outstanding service to our clients while supporting the best possible care for their pets - helping to ensure clear communication and coordination between pet owners and our clinical team.
- Greeting clients with a warm and friendly welcome, both in person and over the phone.
- Answering phones and managing our digital services including emails and Whats App.
- Administration tasks including scanning paperwork for hospitalised inpatients, insurance claim forms, registering microchips and daily cashing up reports.
- Booking appointments, placing prescription orders, taking payments and recording all client and patient information accurately on to our in-house system.
- Keeping the reception area tidy, organised and welcoming for clients and patients, including keeping the notice boards up-to-date.
- Discussing our bespoke Complete Care Plan package offers to clients in order to deliver the best care for our patients.
- Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills are a must.
- You'll need to thrive as part of a team, showing initiative and reliability in a fast-paced environment.
This position will be full-time and includes full participation in the weekend rota (currently 1 in 4).
What We Offer You
We believe that a fulfilling role and a supportive environment make all the difference and we want your time with us to feel both rewarding and enjoyable.
Here's what we offer
- Salary: 22,568 - 26,436.80 per annum, depending on your skills and experience.
- A focus on wellbeing, including regular lunch & learn sessions and team socials (summer and Christmas socials, and pub quizzes!)
- A contributory pension scheme.
- 20% staff discount at Pets at Home, The Groom Room and Vets4Pets.
- Access to exclusive high street discounts and cashback rewards.
- Opportunities for genuine career development, supported by a leadership team who are on the ground and actively involved in day-to-day practice life.
Thinking about applying?
If you're looking for a role where you can develop your career in a friendly, forward-thinking, locally-run practice, we'd love to hear from you.
Whether you're ready to apply now or just want to find out more, please feel free to get in touch.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Veterinary Receptionist - Newbury employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist - Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at leisurejobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like leisurejobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist - Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to leisurejobs:Your cover letter is your chance to shine! Tell us why you want to work at leisurejobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at leisurejobs!
How to prepare for a job interview at leisurejobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
