At a Glance
- Tasks: Lead a team to ensure exceptional cleanliness and guest satisfaction.
- Company: Warner Hotels, where your personality shines and ideas matter.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusion and support.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Experience in hotel operations and strong leadership skills.
The predicted salary is between 24000 - 28000 £ per year.
Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Previous experience in Hotel operations cleaning and hygiene is required. Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols is essential. Excellent communication and problem-solving abilities, along with strong leadership skills with the ability to motivate and guide a team, are necessary.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Housekeeping Supervisor - Nantwich employer: leisurejobs
At Warner Hotels in Nantwich, we pride ourselves on fostering a vibrant work culture where individuality is celebrated and team collaboration thrives. As a Housekeeping Supervisor, you'll enjoy comprehensive training and development opportunities, ensuring your career progresses while you contribute to creating unforgettable guest experiences. With a strong commitment to diversity and inclusion, we offer a supportive environment that values every team member's unique strengths.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor - Nantwich
✨Tip Number 1
Get to know the company culture before your interview. Check out Warner Hotels' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housekeeping Supervisor, you'll need to engage with guests and lead your team effectively. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you handled challenges or emergencies. This will demonstrate your ability to think on your feet and maintain guest satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Warner Hotels family.
We think you need these skills to ace Housekeeping Supervisor - Nantwich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share a bit about what makes you tick and how you can bring that magic to our team.
Tailor Your Application:Make sure to customise your application for the Housekeeping Supervisor role. Highlight your relevant experience in hotel operations and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences at a glance.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you're genuinely interested in joining our team at Warner Hotels.
How to prepare for a job interview at leisurejobs
✨Know Your Stuff
Before the interview, make sure you’re familiar with Warner Hotels and their values. Understand what makes them unique and how they create memorable guest experiences. This will help you align your answers with their mission and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved operational efficiency. This will highlight your capability to motivate and guide others.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in crisis situations. Think of specific instances where you’ve had to act quickly to resolve an issue, whether it was a guest complaint or an operational hiccup. This will showcase your ability to handle pressure and maintain guest satisfaction.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, maintain eye contact, listen actively, and engage with your interviewer. This will demonstrate your strong communication skills and your readiness to be the main guest contact during shifts.
