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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy 20% discounts, free gym membership, and a chance to earn double salary monthly.
- Why this job: Be part of a vibrant culture that values ambition and personal growth in fitness.
- Qualifications: Outgoing personality, driven mindset, and a passion for fitness and customer service required.
- Other info: Flexible shifts and opportunities for personal training sessions available.
The predicted salary is between 24000 - 36000 £ per year.
Membership Experience Host – LeicesterCompany DescriptionEverlast Gyms…In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company benefits to mention a few:20% discount across all faciasFrasers 1000 bonus schemeFree Gym membershipMonthly Frasers Champion – winners get double their salary for the monthOpportunity to deliver personal training sessionsJob DescriptionMain Duties and Responsibilities:To maximise every member and guest\’s experience in our club.To support the sales and retention of memberships through excellent customer service.To contribute with the cleaning and hygiene standards of the club as and when required.To be a competent key holder of the club, covering shifts as and when requiredTo have a good understanding of the membership software system.Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.Support the Fitness Manager with Gym FloorEnsure that you have experienced the products and services on offer.Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.To drive the secondary, spend KPI targets.To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.QualificationsNeed to be:Of an outgoing personality, with a positive mindsetCompetent with all administrative duties.Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.Willing and able to participate in learning and development opportunities, to progress both your competencies and career.Able to drop into operational key holder duties as and when the business requires.Passionate about fitness, administration and customer serviceFlexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.Target focussed – to support the club with sales and retention towards achieving success for the business.Additional InformationWant to know see more of the great things our brand does please visit our LinkedIn page here.An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:Think without limits – Think fast, think fearlessly and take the team with youOwn it and back yourself – own the basics, own your role and own the resultsBe relevant – Relevant to our people, our partners and the planet
Membership Experience Host - Leicester employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host - Leicester
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness offerings will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Engage with the local fitness community in Leicester. Attend events or workshops to network with potential colleagues and customers, which can give you insights into what members value most in their gym experience.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working in roles that require interaction with the public. This experience will help you showcase your ability to handle member complaints and enhance their overall experience.
✨Tip Number 4
Be prepared to discuss how you would contribute to the club's cleanliness and hygiene standards. Think of specific examples from past experiences where you maintained high standards in a similar environment.
We think you need these skills to ace Membership Experience Host - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fitness. Emphasise any roles where you've maximised customer satisfaction or contributed to sales and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fitness and customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Showcase Your Personality: Since the role requires an outgoing personality, let your enthusiasm shine through in your application. Use a friendly tone and share why you’re excited about the opportunity to work at Everlast Gyms.
Highlight Flexibility and Team Spirit: Mention your willingness to work flexible hours and take on additional duties. Illustrate your ability to work well in a team and support your colleagues, as this is crucial for the role.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the role.
✨Familiarise Yourself with Membership Software
Since the role requires understanding membership software, take some time to research common systems used in gyms. Being able to discuss your familiarity with such tools will show your readiness for the position.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to take on various duties. Share examples of how you've adapted to changing situations in previous roles, as flexibility is key in this position.
