At a Glance
- Tasks: Provide exceptional customer care and support to clients and their pets at our Loughborough practice.
- Company: Join a welcoming team in a fast-paced veterinary environment.
- Benefits: Enjoy discounts, pay progression, pension, and 6.6 weeks holiday per year.
- Other info: Flexible part-time role with opportunities for growth and a positive team atmosphere.
- Why this job: Make a real difference in the lives of pets and their owners while developing your skills.
- Qualifications: Great communication skills, IT literacy, and a passion for customer service and pets.
The predicted salary is between 26400 - 26400 £ per year.
If you are versatile, enjoy a fast-paced environment, providing great customer care and working in a team, we have just the opportunity for you at our Loughborough practice. This is currently contracted as a part time role offering 28.5 hours per week, via advanced shift patterns, spanning our opening hours 8am-7pm, including 1 in 4 Saturday mornings 9-12pm. Overtime for holiday cover is shared amongst the team.
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be mainly located on our surgery reception desk, being the friendly and welcoming face for the client and their pets when they arrive at the Practice!
The attributes required:
- You have the ability and desire to learn and continuously develop, and can adapt well to change.
- You are IT literate, with experience of Word, Office 365, Excel and ideally, customer relationship databases or platforms.
- You are a great communicator and listener.
- You are able to guide and advise clients by keeping yourself fully up-to-speed with the practice services and protocols.
- You are calm, attentive, and always focused on the clients' needs and the best interests of the patients.
- You are flexible and a problem-solver, always trying to find ways to resolve difficult situations and deliver high standards of customer service.
- You are resilient and can prioritise your workload.
- You will bring enthusiasm and drive to your role.
- Your passion for customer service is matched with your love of pets.
- A long with your fellow colleagues, you create a welcoming, positive and friendly atmosphere in the Practice.
Salary: from 12.71 an hour depending on experience; salary reviewed at 6 months then annually thereafter.
Benefits: In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house pay progression opportunities, pension and 6.6 weeks holiday (including bank holidays) per year.
We are an equal opportunities employer. We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Client Care Advisor - Loughborough employer: leisurejobs
At our Loughborough practice, we pride ourselves on being an exceptional employer that values versatility and teamwork in a fast-paced environment. With a strong focus on employee growth, we offer in-house pay progression opportunities, generous holiday allowances, and a supportive work culture that celebrates diversity and encourages personal development. Join us to make a meaningful impact in the lives of pets and their owners while enjoying unique benefits like discounts at partner stores.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor - Loughborough
✨Tip Number 1
Get to know the company! Research their values and culture, especially how they care for pets and clients. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face at the reception, role-play common scenarios with friends or family. This will help you feel more confident when interacting with clients and their pets.
✨Tip Number 3
Be flexible and ready to adapt! The job is fast-paced, so think about examples from your past where you've successfully handled change or resolved issues. This will demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the world of client care and pets!
We think you need these skills to ace Client Care Advisor - Loughborough
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide exceptional customer care.
Highlight Your Communication Skills:As a Client Care Advisor, being a great communicator is key. Make sure to showcase your ability to listen and guide clients effectively in your application. Use examples that demonstrate your skills!
Be Yourself:We want to see the real you! Don’t be afraid to let your personality come through in your written application. A friendly and positive tone can make a big difference.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you on the path to joining our team!
How to prepare for a job interview at leisurejobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Advisor role. Familiarise yourself with the key responsibilities, such as providing exceptional service and building relationships with clients and their pets. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
As a Client Care Advisor, strong communication is crucial. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully navigated challenging situations. Whether it’s dealing with a difficult client or managing a busy reception desk, showcasing your problem-solving skills will highlight your adaptability and resilience, which are key attributes for this role.
✨Express Your Passion for Pets and Customer Service
Let your love for pets shine through! Share personal stories or experiences that reflect your passion for animal care and customer service. This will not only make you memorable but also align you with the company’s values and mission.
