At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service in a bustling pub environment.
- Company: The Victory Pub & Kitchen, a trendy spot in London with a focus on quality food and drinks.
- Benefits: Competitive pay, career growth, discounts, team socials, and free meals during shifts.
- Other info: Exciting opportunities for training and development with regular new openings.
- Why this job: Join a fun, family-like atmosphere and make memorable experiences for customers.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for great service.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. On the menu, our all-day food offer focuses on seasonality and sharing - from small plates to hearty gastropub classics - while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar you'll find the best of London's craft beer scene, classic cocktails, small-batch gins and artisan wines. Located opposite Balham station, we're the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
- Able to deal with customer queries quickly and professionally
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
- Able to support the Management team to deliver set goals
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers
What's in it for me:
- Competitive rate per hour + tronc
- Be part of a brand new opening
- Training and development
- Career progression and promotion opportunities with regular new openings around the corner
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants
- Team trips, regular incentives and socials - a fun, family atmosphere
- Goes without saying, but we'll feed you during your shift
- Employee Assistance Programme (EAP) to support you across those tough times
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral
- Access your Wages anytime through Wagestream
- Birthdays are for celebrating, so have the day off on us
- Cycle to work scheme
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Victory Pub & Kitchen (London) employer: leisurejobs
The Victory Pub & Kitchen is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about delivering outstanding service in a premium food and bar environment. Located conveniently opposite Balham station, we offer competitive pay, extensive training and development opportunities, and a fun, family-like atmosphere with regular team incentives and socials. Join us to be part of a brand new opening where your contributions are valued, and enjoy perks like discounts across our venues and the chance to celebrate your birthday with a day off!
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Victory Pub & Kitchen (London)
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Victory Pub & Kitchen for a pint or a bite. Familiarising yourself with the atmosphere and menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your previous experiences and how you've handled busy shifts or tricky customer queries – it’ll make you memorable!
✨Tip Number 3
Ask questions! This isn’t just about them interviewing you; it’s your chance to find out if this is the right fit for you too. Inquire about their training programmes or how they celebrate team successes – it shows you’re genuinely interested.
✨Tip Number 4
Follow up after your chat! A quick thank-you message can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a nice touch that reflects your professionalism.
We think you need these skills to ace Supervisor - The Victory Pub & Kitchen (London)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for food, drink, and creating memorable experiences for customers. Share any relevant stories that highlight your passion!
Tailor Your CV:Make sure your CV is tailored to the Supervisor role at The Victory Pub & Kitchen. Highlight your experience in premium establishments and any specific skills that match the job description. We appreciate a personal touch that shows you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Victory Pub & Kitchen!
How to prepare for a job interview at leisurejobs
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and drink offerings at The Victory Pub & Kitchen. Be ready to discuss your favourite dishes and drinks, and how they pair together. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team. Prepare examples of how you've successfully managed a team in the past, whether it’s training new staff or resolving conflicts. Highlight your ability to motivate others and maintain high service standards.
✨Demonstrate Customer Service Excellence
Think of specific instances where you’ve gone above and beyond for customers. Discuss how you handle complaints and ensure a positive experience. This will show that you understand the importance of customer satisfaction in a busy pub environment.
✨Be Ready to Discuss Your Ideas
The Victory Pub & Kitchen values creativity and innovation. Come prepared with ideas on how to promote the venue or enhance customer experiences. This demonstrates your enthusiasm for the role and your willingness to contribute to the team’s success.
