At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a charming Victorian pub.
- Company: The Queens, a character-filled pub in Crouch End, London.
- Benefits: Competitive pay, discounts, career growth, and fun team events.
- Other info: Join a supportive team with training opportunities and a fun atmosphere.
- Why this job: Be the face of a busy pub and create unforgettable customer experiences.
- Qualifications: Experience in premium food and bar establishments, strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. Located in the leafy village of Crouch End, The Queens is a gem. A grand Victorian pub oozing with character.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we'll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Queens (London) employer: leisurejobs
The Queens in Crouch End is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive pay, comprehensive training, and numerous career progression opportunities, employees enjoy a supportive environment that fosters both personal and professional development. The pub's commitment to staff well-being is evident through its employee assistance programme, team incentives, and a fun, family-like atmosphere that makes every shift enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Queens (London)
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Queens for a drink or a bite. Familiarising yourself with the atmosphere and the menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share your experiences and how you've handled busy shifts or customer queries in the past – it’ll show you’re the right fit for the role.
✨Tip Number 3
Ask questions! This isn’t just about them interviewing you; it’s your chance to find out if The Queens is the right place for you. Inquire about their training programmes or how they celebrate team successes – it shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make some magic happen together!
We think you need these skills to ace Supervisor - The Queens (London)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely love being part of a vibrant pub environment.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in premium food and bar establishments. We’re looking for specific examples of how you’ve delivered service excellence and trained teams in the past.
Be Personable:Your written application should reflect your personality. We want to get a sense of who you are, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re all about creating a fun, family atmosphere!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on board for a chat about joining our team at The Queens!
How to prepare for a job interview at leisurejobs
✨Know Your Products
Make sure you have a solid understanding of the food and drink offerings at The Queens. Be ready to discuss your favourite items and how you would recommend them to customers. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully guided a team or handled a challenging situation. Highlight your ability to train and motivate others, as this is key to delivering service excellence.
✨Demonstrate Customer Service Excellence
Be prepared to discuss how you handle customer queries and complaints. Share specific instances where you turned a negative experience into a positive one. This will show that you can maintain high service standards and ensure customer satisfaction.
✨Embrace the Venue's Character
The Queens has a unique charm, so do some research on its history and atmosphere. During the interview, express your enthusiasm for being part of such a vibrant setting. This will demonstrate your genuine interest in the role and the establishment itself.
