At a Glance
- Tasks: Lead the Spa Reception, build member relationships, and create memorable wellness experiences.
- Company: Hotel Indigo & K West Shepherd's Bush, a vibrant hospitality brand.
- Benefits: Competitive salary, discounts, career development, and wellness support.
- Other info: Join a dynamic team with opportunities for growth and recognition.
- Why this job: Be the face of luxury service and foster a thriving wellness community.
- Qualifications: Experience in spa or membership management and strong relationship-building skills.
The predicted salary is between 38000 - 38000 £ per year.
Spa Reception & Membership Manager - London Curate exceptional arrivals. Build lasting relationships. Elevate every experience.
At Hotel Indigo & K West Shepherd's Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing.
As our Spa Reception & Membership Manager, you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts.
This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing.
What's Our Story?
Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service.
Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing.
As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless.
- Here's what you can look forward to as our Spa Reception & Membership Manager:
- Annual Salary: 38,000
- Commission structure
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cash plan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
- A Day in Your Neighbourhood
- Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure.
Operational leadership in the absence of the Director of Spa & Wellbeing.
- Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building,
- Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency.
- Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together.
- Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement.
- Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results.
- Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver.
- Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate.
Assist with scheduling team rotas, managing timesheets, and overseeing booking systems.
What's Your Story?
You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring:
- Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role
- Proven experience driving membership sales, retention, and guest loyalty programmes
- Strong commercial awareness with the ability to achieve revenue and membership targets
- Exceptional interpersonal, communication, and organisational skills
- Experience leading, developing, and motivating guest-facing teams
- Confidence handling VIP guests, member relationships, and service recovery situations
- Experience using spa booking, membership, or CRM systems
- A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences
- Fitness knowledge is an advantage
• Pre-opening experience a bonus!
As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception.
You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey.
All applicants must have existing rights to work status in the UK.
Spa Reception & Membership Manager - London employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Reception & Membership Manager - London
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We think you need these skills to ace Spa Reception & Membership Manager - London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at leisurejobs
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with leisurejobs's Values
Before the interview, dig deep into leisurejobs's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
