Senior Customer Marketing Manager - London

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

Seniority: Senior

Location: London, Barcelona

Reports to: Product Marketing Director

About the role

As the Senior Customer Marketing Manager, you will be responsible for deepening engagement and relationships with our customers and turning brand neutrals into brand advocates that builds credibility, helps us build customer-centric solutions and enhances Perk's position in the marketplace.

What you'll do:

• Maintain and enhance a comprehensive customer advocacy and marketing strategy that identifies, nurtures, and leverages Perk customers as advocates and their role in delivering growth.
• Enhance the case study/testimonial programme to amplify the excitement of our customers and demonstrate the realised economic value within their businesses.
• Work with integrated marketing, social media, sales, and other x-functional partners to own the distribution of such content through the customer lifecycle.
• Develop and roll-out Perk customer referral & customer reference programs.
• Maintain and improve upon marketing programmes/mechanisms to encourage positive reviews, improving presence on sites such as Capterra & G2.
• Establish a strategy for an active and engaged Customer Community, fostering peer-to-peer interactions and knowledge sharing.
• Manage our Customer Advisory Board (CAB) that aims to gather feedback and co-create solutions with Perk's most strategic customers.
• Act as the main bridge between marketing and account management in leveraging customer advocates within marketing activity i.e. spokespeople at events.
• Monitor against KPIs for the impact of the customer advocacy program.

Qualifications & Experience:

• Extensive experience within customer marketing/advocacy, specifically within B2B SaaS products.
• The ability to recognise and understand customer pain points and turn that knowledge into adaptations or improvements.
• Self-motivated with a passion for building and nurturing customer relationships.
• Experience in evolving marketing programmes based on performance data, feedback from sales, and understanding of the business.
• Hands-on experience prioritising running multiple initiatives, campaigns, and deliverables simultaneously.
• Self-motivation, who can work independently and proactively to resolve issues and take ownership of tools and processes, established and new.
• Experience in managing and forecasting budgets would be beneficial.
• Strong communicator and cross functional collaborator.

Our Benefits:

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Plan for your future with our qualifying earnings company pension plan with Aviva.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Rest assured that you're covered by income protection in case you experience a long-term sickness or absence.
• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Focus on your family with 12-16 weeks' paid parental leave.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Stay savvy with access to a wide variety of discounts and rewards.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
• Let us help you move to one of our hubs with relocation support.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.