At a Glance
- Tasks: Handle guest reservations and ensure seamless booking experiences.
- Company: The Zetter, a collection of unique boutique hotels in London.
- Benefits: Discounted food & drink, 50% off hotel rates for friends and family, and birthday leave.
- Other info: A supportive culture that values individuality and offers growth opportunities.
- Why this job: Join a vibrant team and create memorable experiences in London's characterful neighbourhoods.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London's most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.
Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs. That's why we're looking for a Reservations Executive who can book our guests to experience operational excellence and heartfelt hospitality.
The Reservations Executive is a guest-focused role responsible for handling reservations across our hotels and hospitality-led spaces. Based in London, you will be the first point of contact for many of our guests, responding to booking enquiries, providing expert product knowledge, and ensuring every reservation is accurate, seamless, and welcoming.
This is a role for a reservations executive who enjoys people, thrives in a fast-paced environment, and takes pride in doing the details well. You'll work closely with Front Office, Revenue, and Sales teams, ensuring we deliver excellent service while supporting occupancy and revenue goals.
What Awaits You at The Zetter:
- A workplace as characterful and carefully curated as our spaces
- The opportunity to shape and deliver memorable experiences across some of London's most beloved boutique hotels
- Discounted Food & Drink in all Zetter Parlours
- Friends & Family Hotel Rates – 50% off for your favourite people
- Star Employee Rewards & Referral Bonuses up to £500
- A paid day off on your birthday
- A culture that values individuality, celebrates effort, and supports growth
Reservations Executive - Clerkenwell, London employer: leisurejobs
The Zetter is an exceptional employer that offers a vibrant work culture where individuality is celebrated and growth is actively supported. As a Reservations Executive in the heart of Clerkenwell, London, you will enjoy unique benefits such as discounted food and drink, generous hotel rates for friends and family, and a paid day off on your birthday, all while being part of a team dedicated to crafting memorable guest experiences in our charming boutique hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive - Clerkenwell, London
✨Tip Number 1
Get to know The Zetter and its unique vibe! Research the hotels and their offerings so you can chat about them during your interview. Show us that you’re genuinely excited about being part of our quirky, characterful team.
✨Tip Number 2
Practice your people skills! As a Reservations Executive, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down how to handle booking enquiries and provide that warm, attentive service we pride ourselves on.
✨Tip Number 3
Be ready to showcase your attention to detail. We love candidates who can demonstrate how they’ve handled reservations or similar tasks in the past. Think of examples where you’ve gone above and beyond to ensure everything was seamless for guests.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Reservations Executive - Clerkenwell, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love seeing a bit of character in your words, so don’t be afraid to express your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Executive role. Highlight your relevant experience and skills that align with our ethos of operational excellence and heartfelt hospitality.
Be Detail-Oriented:Since this role is all about handling reservations accurately, pay close attention to detail in your application. Double-check for any typos or errors, as we appreciate candidates who take pride in getting the details right!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Zetter!
How to prepare for a job interview at leisurejobs
✨Know Your Stuff
Familiarise yourself with The Zetter's unique offerings and ethos. Understand their boutique hotels, dining experiences, and what sets them apart in the hospitality industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Reservations Executive, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure a positive experience for someone.
✨Emphasise Attention to Detail
This role requires precision in handling reservations. Be ready to discuss how you manage details in your work. You might want to share specific instances where your attention to detail made a difference, whether in previous jobs or personal projects.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about The Zetter's culture, team dynamics, and expectations for the Reservations Executive role. This shows you're not just interested in the job, but also in how you can contribute to their unique environment.
