At a Glance
- Tasks: Lead the reception team, ensuring a seamless and personalised guest experience.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Enjoy regular social events and excellent training opportunities for growth.
- Why this job: Be the face of luxury hospitality and elevate your career in a prestigious setting.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview:
- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
About You:
- Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
Our Benefits Package:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager Reception Manager in London employer: leisurejobs
The Londoner is not just a hotel; it's a vibrant hub of luxury hospitality located in the heart of Leicester Square. As a Reception Manager, you will thrive in a supportive work culture that prioritises employee wellbeing and development, offering competitive salaries, generous holiday allowances, and numerous opportunities for career advancement. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in an environment that celebrates excellence and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager Reception Manager in London
✨Tip Number 1
Network like a pro! Attend hospitality events or local meet-ups to connect with industry folks. You never know who might have the inside scoop on job openings at places like The Londoner.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and engaging side shine through. Remember, they’re looking for someone who can deliver exceptional guest care, so be yourself!
✨Tip Number 3
Research the hotel! Familiarise yourself with The Londoner's unique offerings and culture. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at The Londoner. Don’t miss out!
We think you need these skills to ace Reception Manager Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who can manage fast-paced operations with ease, so share specific examples of how you've excelled in similar roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner!
How to prepare for a job interview at leisurejobs
✨Know the Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, services, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully coached or motivated a team. Highlight how you handled challenges and maintained high service standards.
✨Practice Handling Guest Scenarios
Expect questions about managing guest concerns and VIP requests. Think of specific situations you've encountered in previous roles and how you resolved them. This will showcase your problem-solving skills and commitment to exceptional guest care.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. This reflects your understanding of the industry’s standards and your respect for the role you're applying for.
