At a Glance
- Tasks: Lead the lobby team and ensure exceptional guest service at The May Fair Hotel.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun, rewarding environment that values your unique talents and ambitions.
- Qualifications: Experience in hotel reception management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants at Edwardian Hotels London. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are currently recruiting for a Reception Manager for our 5 Star hotel, The May Fair, A Radisson Collection Hotel.
Overview:An amazing opportunity to join the Front of House team at The May Fair Hotel as a Reception Manager. As a Reception Manager, you will be responsible for ensuring the smooth running of the lobby operation, ensuring a high level of service is always maintained and expectations are exceeded. Your focus will be on service delivery as guest satisfaction is paramount within this role. You will be responsible for leading the lobby team to establish a highly motivated and winning team.
About You:- Proven track record of overseeing a busy reception as a reception supervisor or hotel duty management experience is required within a 4 or 5 Star hotel.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrated experience of leading, coaching and developing a team.
- Excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager - London (London) employer: leisurejobs
At Edwardian Hotels London, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant work culture that values integrity, ambition, and quality. As a Reception Manager at our prestigious 5 Star hotel, The May Fair, you will thrive in an environment that not only prioritises guest satisfaction but also fosters your personal and professional growth through extensive training and development opportunities. With competitive benefits, including complimentary meals, generous holiday allowances, and a commitment to employee wellbeing, joining our team means becoming part of a family dedicated to creating unforgettable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - London (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Edwardian Hotels London. A friendly chat can open doors and give you insider info on the company culture and job openings.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about making a memorable impression.
✨Tip Number 3
Research, research, research! Familiarise yourself with Edwardian Hotels London and their values. Knowing their commitment to quality and guest satisfaction will help you align your answers during interviews and show you're a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for opportunities that match your skills and ambitions.
We think you need these skills to ace Reception Manager - London (London)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and what makes you tick.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your experience in overseeing busy receptions and leading teams. We love seeing how your skills align with our values of Integrity, Ambition, and Quality-Driven service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Be specific about your achievements and how they relate to guest satisfaction. Remember, we’re looking for someone who can exceed expectations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our family at Edwardian Hotels London!
How to prepare for a job interview at leisurejobs
✨Know Your Stuff
Before the interview, make sure you research Edwardian Hotels London and The May Fair Hotel. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where your leadership made a difference, and be ready to discuss these during the interview.
✨Demonstrate Customer Service Excellence
Since guest satisfaction is key, come prepared with stories that highlight your customer service skills. Share instances where you went above and beyond for a guest or resolved a challenging situation. This will illustrate your commitment to quality service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for hospitality roles, especially those related to reception management. Practising your responses will help you feel more confident and articulate during the actual interview.
