At a Glance
- Tasks: Supervise reservations, manage guest inquiries, and ensure smooth operations in a dynamic office environment.
- Company: Join the Imperial London Family of Hotels, a 185-year-old family-run business.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to training programmes.
- Other info: Exciting growth opportunities in a supportive and innovative workplace.
- Why this job: Be the key contact for guests, creating memorable experiences before they arrive.
- Qualifications: 2 years experience in hotel reservations and strong communication skills required.
The predicted salary is between 32066 - 32066 £ per year.
Operations Supervisor - Central Reservations
Imperial London Hotel Group based at the Commercial Office
40 hours a week (5 days out of 7 days weekly rota)
£32,066.00 + Benefits
Are you passionate about delivering exceptional customer experiences from behind the scenes? Do you excel at building strong relationships through clear and professional communication? Are you ready to help ensure smooth and efficient operations in the hospitality industry from the comfort of an office setting? If so, we'd love to hear from you!
We are seeking a highly dedicated and detail-oriented Reservations Supervisor to join our Reservations Team. In this role, you will be responsible for creating authentic London experiences by supervising all aspects of cluster reservations from ensuring the accurate entry of bookings into the PMS System, preparing proforma invoices, monitoring timely deposit payments, and enforcing adherence to payment deadlines. You will also support in training new team members, provide ongoing support for development, and efficiently manage guest inquiries, primarily through email and digital communication channels.
Why Join Us?
- Guests at our heart: The Imperial London Family of Hotels puts guests first. As a Reservations Supervisor, you'll be the key contact for our guests before they even arrive, helping to create a positive experience through prompt and professional email communication.
- Office-Based Environment: You will be based in our newly refurbished Commercial Office. This is a Call-Centre focused role where you'll manage reservations, respond to guest enquiries, and ensure each interaction is handled with care. Your ability to juggle multiple tasks efficiently and communicate effectively via email or telephone will be essential.
- Exciting Future: With a legacy spanning 185 years, our family-run company is rooted in tradition whilst looking to grow and innovate. We need someone who is excited to contribute to our high standard of guest service through meticulous attention to detail and effective digital communication whilst remaining adaptable to changes in the business.
What we're looking for:
- 2 years experience in central reservations as a Reservations Supervisor in the hotel industry.
- Strong proficiency in managing email correspondence.
- Excellent both verbal and written communication skills.
- A detail-oriented and organised approach, capable of managing multiple reservations and inquiries simultaneously.
- Confidence using computer systems.
Desirable Skills (Not required but a plus):
- Experience with hotel reservation systems (e.g., Opera, Amadeus, or similar).
- Previous experience in a hospitality or travel office environment.
- Multilingual: Proficiency in additional languages is a bonus.
What you'll get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Free meals on duty.
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
- Interest free Season Ticket Loan.
- Workplace Pension.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Café.
- Employee funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company aiming to rewrite the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. We believe that great hospitality starts with the right people, and as our Reservations Supervisor, you'll play a crucial role in maintaining smooth operations and high guest satisfaction through your expert communication.
If you're ready to bring your best self to work, please apply today!
Ops Supervisor - ILH Central Office - Bloomsbury, London (London) employer: leisurejobs
At Imperial London Hotel Group, we pride ourselves on being an exceptional employer that values our team members as much as our guests. Located in the heart of Bloomsbury, our newly refurbished office offers a supportive and collaborative work environment, complete with extensive training opportunities and a range of benefits including generous holiday allowances, discounts, and wellbeing support. Join us to be part of a family-run business with a rich 185-year legacy, where your contributions will help shape the future of hospitality in London.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Supervisor - ILH Central Office - Bloomsbury, London (London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Imperial London Hotel Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in managing reservations and your communication skills, as these are key for the Ops Supervisor role.
✨Tip Number 3
Show off your personality! The hospitality industry thrives on relationships, so let your passion for customer service shine through during your interview. Share stories that highlight your ability to handle inquiries and create positive experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Ops Supervisor - ILH Central Office - Bloomsbury, London (London)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences! In your application, share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in central reservations. We want to see how your skills align with the Ops Supervisor role, so don’t hold back on showcasing your expertise!
Be Clear and Professional:Since communication is key in this role, ensure your written application reflects that. Use clear language, check for typos, and maintain a professional tone throughout your documents. This will show us you’re ready for the office-based environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at leisurejobs
✨Know Your Stuff
Before the interview, make sure you understand the role of an Ops Supervisor in a reservations context. Familiarise yourself with common hotel reservation systems like Opera or Amadeus, and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples that highlight your ability to manage email correspondence and handle guest inquiries. Think of specific situations where your clear communication made a difference in customer satisfaction.
✨Demonstrate Attention to Detail
As a Reservations Supervisor, being detail-oriented is crucial. Bring up instances from your past roles where your meticulous approach led to successful outcomes, such as preventing booking errors or ensuring timely payments. This will show that you can handle the demands of the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing multiple reservations or dealing with difficult guests. Practice your responses to these scenarios, focusing on how you would maintain professionalism and ensure smooth operations under pressure.
