At a Glance
- Tasks: Coordinate exciting meetings and events, ensuring a seamless experience for clients and guests.
- Company: Join the Crowne Plaza Docklands, a top-rated hospitality employer in a vibrant location.
- Benefits: Enjoy discounts, flexible working, wellness events, and free meals on duty.
- Other info: Great opportunities for career growth and a supportive, inclusive workplace culture.
- Why this job: Be part of a dynamic team that values your energy and creativity in a thriving environment.
- Qualifications: Experience in hospitality or events, strong communication skills, and a customer-focused mindset.
The predicted salary is between 24000 - 30000 £ per year.
Meeting & Events Executive - Crowne Plaza Docklands JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more! A DAY IN THE LIFE OF A MEETING & EVENTS EXECUTIVE IN OUR HOTEL What You'll Be Doing:
- Handle meetings, events and group enquiries from initial contact through to confirmation, providing prompt, professional and personalised responses in line with standard operating procedures.
- Maximise enquiry conversion, meeting room sales and bedroom revenue by identifying commercial opportunities, upselling where appropriate and enhancing the client experience.
- Act as a key point of contact for clients throughout the planning process, maintaining clear communication, strong organisation and high standards of guest care.
- Conduct professional and engaging show-rounds and site visits, showcasing the hotel's event spaces, facilities and services to potential clients.
- Support the planning and coordination of meetings, conferences, weddings, social events and group stays, ensuring all details are accurately captured, confirmed and communicated.
- Handle group enquiries in collaboration with the Revenue Manager and Director of Sales to maximise group revenue opportunities for the hotel.
- Prepare contracts, function sheets, group documentation and proforma invoices for confirmed events and bookings.
- Ensure all systems, CRM records, client details, bookings, follow-ups and event information are updated accurately and in a timely manner.
- Finalise event and group details with organisers before completing a clear and accurate handover to the Meeting and Events and operational teams.
- Work closely with Operations, Sales, Revenue and other departments to ensure seamless event delivery and a consistent guest experience.
- Support sales activities where required to contribute to the continued commercial success of the hotel.
- Support the hotel's Refer & Reward process, including training new team members, providing monthly updates, maintaining Salesforce records and preparing revenue reports for Director of Sales approval.
- Complete daily administrative tasks including revenue posting, digital signage updates, menu printing and other operational support as required.
- Attend weekly operations and sales revenue meetings, providing relevant updates and supporting follow-up actions where required.
What We Need from You
- Previous experience in a sales, meetings and events, groups, reservations or hospitality role, ideally within a hotel, events or tourism environment.
- A strong customer-focused and commercial approach, with the ability to convert enquiries, identify upselling opportunities and support revenue growth.
- Excellent communication and interpersonal skills, with the confidence to build professional relationships with clients, guests and internal departments.
- Strong organisational skills and attention to detail, with the ability to manage multiple enquiries, bookings, deadlines and follow-ups at the same time.
- Confident presentation skills, including the ability to conduct professional show-rounds and engage with potential clients.
- Good administrative skills, with experience using booking systems, CRM systems or similar sales/event management platforms.
- Proficiency in Microsoft Office, including Word, Excel and Power Point.
- A proactive, self-motivated and professional approach, with the ability to work independently and as part of a team.
- An understanding of client needs, market trends and commercial opportunities within meetings, events and group business.
- The ability to review sales or booking data and support recommendations to improve conversion, revenue and overall performance.
- Flexibility to support client meetings, show-rounds, networking opportunities and events, including occasional evenings or weekends where required.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement. com
Meeting & Events Executive - Crowne Plaza Docklands in London employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Executive - Crowne Plaza Docklands in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like leisurejobs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to leisurejobs
Don't be shy about reaching out to leisurejobs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Events Executive - Crowne Plaza Docklands in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about leisurejobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at leisurejobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
