Maintenance Manager - Tavistock Hotel - Bloomsbury, London

We are Imperial London Family of Hotels, a family-run company with a legacy spanning 185 years. We're dedicated to rewriting the traditional hospitality mindset, paving the way for a fresh approach across our 8 hotels and 9 restaurants in Bloomsbury, London. We believe that great hospitality starts with the right people and are on the hunt for a talented Maintenance Manager at our Tavistock Hotel, nestled opposite the picturesque Tavistock Square Gardens in the vibrant heart of Bloomsbury, London. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.

This role will be pivotal in supporting the General Manager, by leading day-to-day maintenance operations, upholding Imperial Hotel's brand standards, whilst inspiring and nurturing a high-performing team. Our ideal candidate will embody our values; POSITIVE in attitude, CARE about our guests and each other, COLLABORATE for a brighter future, encourage and enable GROWTH and take PRIDE in our legacy. If they resonate with you and you are a results-driven and people-centric professional with a passion for delivering exceptional and authentic guest experiences, we invite you to apply for this exciting opportunity.

You'll coordinate daily tasks and any other scheduled maintenance activity with the team so that requests are managed promptly and in a timely manner whilst operating in a safe and efficient way according to all H&S legislation and company policy.

What you'll be doing:

• Assign daily workload, planning and other scheduled day-to-day maintenance activity and preventive maintenance workload, for a team of shift engineers, painter/decorators and supervise contractors where necessary.
• Regularly inspect all aspects of hotel equipment, services, buildings and plant to ensure they are maintained to the best standard in line with H&S legislation and company guidelines.
• Liaise regularly with Hotel Manager and other HOD to understand daily workload and other scheduled maintenance activity.
• Maintain current and working knowledge of all building maintenance systems - Plant rooms, electrical equipment, fire safety systems carrying out regular inspections and supervise the implementation of maintenance standards and procedures.
• Ensure that all team members are working in line with security and H&S procedure and using all equipment with the proper operation and safety procedures.
• Recruit, train and develop the team through providing day-to-day coaching of team performance to ensure KPIs are met. Carry out performance reviews to support individual development and management of poor performance.

What we'd like from you:

• Previous experience gained in a similar maintenance position ideally within a hotel environment, large retail outlet or building management services role.
• You will be able to perform basic electrical, plumbing, decoration and carpentry tasks, though any trade qualifications in NVQ level 2/3 electrical, plumbing or heating would be advantageous.
• Up to date knowledge on Health and Safety laws and regulations promoting a safe working environment at all times.
• You are able to manage a varied workload with the ability to work under pressure reacting quickly to resolve any issues.
• Self-motivated, takes pride in their work and prioritises the safety of themselves and others at all times.
• Excellent communication skills with the ability to deal with individuals at any level internally and externally.
• You will have a flexible leadership style that knows how to motivate the team to achieve great results and reach their individual potential.

What you'll get in return:

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study.
• Holiday Purchase Scheme.
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning.
• Interest free Season Ticket Loan.
• Workplace Pension.
• Team Member flat rate and 50% friends and family hotel discount.
• 50% discount across ILH F&B outlets.
• Discounted drinks at Blooms Café.
• Employee funded Health Cash Plan.
• Local Bloomsbury discounts.
• Early Pay access.
• Shopping discounts with selected retailers.
• Salary sacrifice schemes including nursery care, cycle to work, and technology.
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme.

Ready to Lead from the Front? If you thrive in a fast-paced hospitality environment and love inspiring teams to deliver unforgettable experiences, we'd be excited to hear from you!