At a Glance
- Tasks: Deliver exceptional front-of-house service and anticipate client needs.
- Company: Join a people-first company dedicated to enriching lives every day.
- Benefits: Enjoy free meals, flexible hours, 28+ days holiday, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Be part of a supportive team where your voice is valued and heard.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community.
What you'll be doing...
- Provide a world-class, client-facing Front of House service.
- Proactively anticipate our client needs at all stages of the customer journey.
- Welcome visitors, manage queues, check IDs, issue passes, and escort VIPs.
- Ensure seamless coordination with Reception and Security to deliver a five-star service.
- Sign in visitors, direct guests, and complete daily handovers.
- Manage Tour Guides, their parties, and the VIP diary.
- Maintain cleanliness and order in the Concourse Reception, report issues, and ensure follow-up.
- Issue forgotten passes and ensure good housekeeping standards are met.
- Manage the cloakroom, issue lockers, maintain records, and ensure cleanliness.
- Set up and support functions and meeting rooms, including AV requirements.
Working Pattern: Monday to Friday, based on 40 hours per week.
What can you bring?
- Relevant corporate / hospitality/ customer service experience.
- Ideally have experience working with systems.
- High degree of accuracy.
- Excellent communication skills.
- Good time management.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
LRS - Floor Concierge - London (London) employer: leisurejobs
At Lexington Reception Services (LRS), we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and growth. With a strong focus on service excellence, our team enjoys a range of benefits including flexible working hours, generous holiday allowances, and opportunities for career development, all while being part of a vibrant community in London. Join us to be part of a people-first culture where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Floor Concierge - London (London)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into LRS and their values. This way, you can tailor your responses to show how you fit right in with their people-first approach.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a client. We want to hear those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look sharp and professional when you show up for your interview. It shows you care about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace LRS - Floor Concierge - London (London)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Floor Concierge role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know the Company Inside Out
Before your interview, take some time to research Lexington Reception Services (LRS). Understand their values, mission, and the type of service they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Floor Concierge, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a client or resolved a difficult situation. This will demonstrate your ability to provide the world-class service LRS is known for.
✨Practice Your Communication Skills
Since this role involves interacting with clients and guests, practice clear and confident communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific responsibilities of the Floor Concierge role. This shows that you’re engaged and serious about finding the right fit for both you and LRS.
