At a Glance
- Tasks: Manage reception operations and ensure a seamless guest experience at a luxury hotel.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in the heart of Leicester Square.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Enjoy regular social events and excellent training opportunities for personal growth.
- Why this job: Be the face of luxury hospitality and elevate your career in a prestigious environment.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview:- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
- Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Hotel Reception Night Supervisor in London employer: leisurejobs
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. Located in the heart of Leicester Square, our 5-star super-boutique hotel provides exceptional career growth opportunities, competitive benefits, and a commitment to excellence in luxury hospitality. Join us to be part of a dynamic team where your talents are recognised and rewarded, and where you can truly make a difference in creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Night Supervisor in London
✨Tip Number 1
Network like a pro! Attend hospitality events or local meet-ups to connect with industry folks. You never know who might be looking for a Reception Manager just like you!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and engaging side shine through. Remember, they want someone who can deliver that exceptional guest care.
✨Tip Number 3
Research the hotel! Knowing The Londoner’s vibe and values will help you tailor your approach. It shows you’re genuinely interested and ready to contribute to their super-boutique experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hotel Reception Night Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who can manage fast-paced operations with ease, so share specific examples of how you've excelled in similar roles.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Your application should reflect the polished professionalism we uphold at The Londoner, so strike that perfect balance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our super-boutique hotel!
How to prepare for a job interview at leisurejobs
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, services, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, handled difficult situations, or improved service standards. Be ready to discuss your coaching and mentoring style.
✨Emphasise Guest-Centric Approach
Highlight your commitment to exceptional guest care during the interview. Share specific instances where you've gone above and beyond for guests, especially in high-pressure situations. This aligns perfectly with the hotel's ethos of providing a seamless and personalised welcome.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might face as a Reception Manager and how you would address them. Practising these responses can give you an edge in the interview.
