At a Glance
- Tasks: Manage daily reception operations and ensure a seamless guest experience.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be the face of luxury hospitality and make a real impact on guest experiences.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview:- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
- Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Hotel Reception Manager in London employer: leisurejobs
At The Londoner, we pride ourselves on being a premier employer in the heart of Leicester Square, offering a vibrant work culture that champions personal and professional growth. Our commitment to employee wellbeing is reflected in our extensive benefits package, including competitive salaries, generous holiday allowances, and opportunities for career advancement through our Edwardian Academy. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in an environment that values exceptional service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on that perfect Reception Manager role!
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who can deliver exceptional guest care, so be yourself and share your passion for luxury hospitality.
✨Tip Number 3
Research the hotel! Before any interview, dive deep into The Londoner’s values, culture, and offerings. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at The Londoner. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who can manage fast-paced operations with ease, so share specific examples of how you've excelled in similar roles.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well, showing us that you can communicate effectively—just like you would with our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner!
How to prepare for a job interview at leisurejobs
✨Know Your Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, services, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or mentored staff, handled conflicts, or improved team performance. This will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and guest service approach. Think of specific situations where you've dealt with VIPs, special requests, or guest complaints, and be ready to explain how you managed them effectively.
✨Exude Warmth and Professionalism
During the interview, let your personality shine through. The Londoner values a warm and engaging presence, so practice conveying your passion for luxury hospitality. Remember to maintain a polished professionalism while being approachable and friendly.
