At a Glance
- Tasks: Supervise the host team, manage bookings, and ensure exceptional guest experiences.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a fun, rewarding environment that values your unique talents.
- Qualifications: Experience in high-end hospitality and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK's most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Head Host/Hostess for our 5 Star Hotel The May Fair and destination restaurant May Fair Kitchen.
Overview:
An amazing opportunity to join our 5 Star Hotel, The May Fair and destination restaurant May Fair Kitchen as a Head Host/Hostess. As Head Host/Hostess you will be responsible for supervising the host/hostesses within the team ensuring a seamless running of the bookings and table allocations. The role will involve dealing with VIP bookings and special requests. Assisting with staff training, ensuring a high level of service and attention to detail is delivered at all times. You will also support the bar and front of house team by coordinating and ensuring the overall flow of the service is seamless.
About You:
- Previous experience of working in a high-end food led operation is essential ideally as Host/Hostess.
- Be competent with IT applications such as Open table, Adecco and Micros.
- Is able to achieve a 100% pass mark in Micro's competency tests.
- Be able to demonstrate excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
- Passion for food and beverage and keeping up to date with latest food trends.
Our Benefits Package:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Host/ Hostess - London (London) employer: leisurejobs
At Edwardian Hotels London, we pride ourselves on being a Great Place to Work, where our commitment to employee wellbeing and development is paramount. As a Head Host/Hostess at our prestigious 5 Star Hotel, The May Fair, you will thrive in a vibrant and supportive environment that values integrity, ambition, and quality. With competitive salaries, generous holiday allowances, and numerous opportunities for career advancement, joining our team means becoming part of a family dedicated to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host/ Hostess - London (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Edwardian Hotels London. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Show off your personality during interviews! As a Head Host/Hostess, your vibe is crucial. Be yourself, share your passion for hospitality, and let your enthusiasm shine through. We want to see how you can create unforgettable experiences for our guests.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview scenarios, especially around handling VIP bookings and special requests. We love candidates who can think on their feet and demonstrate excellent customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Edwardian Hotels London.
We think you need these skills to ace Head Host/ Hostess - London (London)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating unforgettable experiences for guests. Share any relevant stories or experiences that highlight your enthusiasm for the industry.
Tailor Your CV:Make sure your CV is tailored specifically for the Head Host/Hostess role. Highlight your previous experience in high-end food operations and any relevant skills, like your command of IT applications. We love seeing candidates who take the time to match their skills with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Edwardian Hotels London!
How to prepare for a job interview at leisurejobs
✨Know Your Venue
Before the interview, do some research on The May Fair and May Fair Kitchen. Familiarise yourself with their menu, service style, and any recent news or events. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in high-end hospitality. Prepare specific examples of how you've handled VIP bookings or special requests, and how you ensured a seamless service flow. This will demonstrate your capability for the Head Host/Hostess role.
✨Demonstrate Attention to Detail
Since attention to detail is crucial in this role, think of instances where your meticulousness made a difference in customer service. Whether it’s remembering a guest's preferences or ensuring the table settings are perfect, share these stories to highlight your skills.
✨Practice Your Communication Skills
As you'll need impeccable command of the English language, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you come across as professional and personable.
