At a Glance
- Tasks: Lead a vibrant team to deliver five-star service and create memorable guest experiences.
- Company: Join The Landmark London, a top-rated hotel with a fun and supportive culture.
- Benefits: Earn up to £32,500, enjoy discounts, complimentary stays, and extensive health support.
- Other info: Join a community-focused team with excellent career development opportunities.
- Why this job: Be part of a dynamic environment where your unique strengths are valued and celebrated.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 28500 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
- Annual Earnings up to 32,500.00 (28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel's revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor - London employer: leisurejobs
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive salaries, extensive discounts, and opportunities for professional development, all while being part of a diverse community that values individual strengths and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how your skills can enrich the experiences of both guests and colleagues.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a front office role where you'll be representing the hotel to guests right from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. Remember, we want to see you succeed!
We think you need these skills to ace Front Office Supervisor - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Front Office Supervisor role shine through! We want to see how your energy and passion align with our vibrant team culture.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your unique skills can contribute to enriching the journeys of our guests!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled guest complaints or improved team performance in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at leisurejobs
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll be dealing with guests daily. Prepare examples from your past experiences where you've successfully handled guest complaints or provided exceptional service. Highlighting these moments will demonstrate your ability to enrich the journeys of both guests and colleagues.
✨Practice Empowerment Scenarios
Since the role involves empowering yourself to handle guest complaints and make decisions, think of scenarios where you had to take charge. Practise articulating how you would approach these situations, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress to Impress and Bring Positive Energy
First impressions matter! Dress smartly and professionally for your interview, reflecting the five-star service ethos of The Landmark London. Also, remember to bring your positive energy; a friendly attitude can go a long way in showing that you fit into their happy and fun environment.
