At a Glance
- Tasks: Lead the Central Reservations team to deliver exceptional guest experiences and optimise booking processes.
- Company: The Landmark London, a vibrant and award-winning hotel in a prime location.
- Benefits: Competitive salary, generous discounts, free meals, and extensive development opportunities.
- Other info: Be part of a diverse community with excellent career growth and recognition schemes.
- Why this job: Join a passionate team and make a real impact on guest journeys in a fun environment.
- Qualifications: Experience in reservations management and a positive, energetic attitude.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Central Reservations! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Central Reservations are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Central Reservations, your main duties and expectations for the role will include:
- Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
- Ensure the standard operating procedures (SOP's) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
- Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and take immediate action by contacting relevant vendor if any issue arises.
- Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
- Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
We are one of Sunday Times' Top 100 Best Companies to Work For 2025, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Director of Central Reservations - London (London) employer: leisurejobs
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including discounts across properties, and opportunities for professional development through world-class management programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Central Reservations - London (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the role of Director of Central Reservations. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our journey.
We think you need these skills to ace Director of Central Reservations - London (London)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for hospitality and guest experiences aligns with our values at The Landmark London.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in reservations management systems and team leadership. We love seeing how your unique background can contribute to our vibrant team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as our Director of Central Reservations.
How to prepare for a job interview at leisurejobs
✨Know Your Systems
Familiarise yourself with the reservations management systems mentioned in the job description, like PMS and OTA extranets. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Director, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to motivate and support your team to achieve their best.
✨Understand the Business
Research The Landmark London and its competitors. Be prepared to discuss how you can contribute to their goals, especially in terms of maximising efficiency and revenue through effective booking processes and up-selling strategies.
✨Bring Positive Energy
The job description emphasises a fun and happy environment. During your interview, let your personality shine through! Show enthusiasm for the role and the company culture, as this will resonate well with the interviewers.
