At a Glance
- Tasks: Deliver exceptional client-facing service and coordinate with teams for a seamless experience.
- Company: Join a people-first business with a diverse and inclusive culture.
- Benefits: Enjoy free meals, flexible hours, 28+ days holiday, and career development opportunities.
- Other info: We prioritise wellbeing and offer mental health support and exclusive discounts.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Experience in hospitality or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients, we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
- Provide a world-class, client-facing Front of House service.
- Ensure seamless coordination with Reception and Security to deliver a five-star service.
- Issue forgotten passes and ensure good housekeeping standards are met.
- Set up and support functions and meeting rooms, including AV requirements.
Monday to Friday, based on 40 hours per week.
Relevant corporate / hospitality / customer service experience.
We make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part-time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Because we create a place where you’re listened to, trusted, supported, and valued.
Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. At Elior, diversity and inclusion aren’t just policies, they’re who we are.
Need any support or adjustments during the application process? Just let us know - we’re happy to help! Hit ‘Apply Now’ and let’s chat!
Client Services Concierge in London employer: leisurejobs
Lexington Reception Services (LRS) is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on service excellence, employees enjoy a supportive work culture, flexible working arrangements, and generous benefits including free meals, extensive holiday allowances, and career development opportunities. Located in London, LRS fosters a diverse and inclusive environment where every voice is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Concierge in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into LRS and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a client. We want to hear those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure you look sharp and professional when you show up for your interview. It sets the tone for the five-star service you’ll be providing.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Client Services Concierge in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Client Services Concierge role. Highlight your relevant experience in hospitality or customer service, and connect it to how you can provide that five-star service we’re all about.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit ‘Apply Now’ and let’s get started!
How to prepare for a job interview at leisurejobs
✨Know Your Client Services Inside Out
Before the interview, dive deep into understanding what excellent client service means for the role of a Concierge. Familiarise yourself with LRS's values and how they deliver bespoke services. This will help you articulate how your experience aligns with their expectations.
✨Showcase Your Communication Skills
As a Client Services Concierge, communication is key. Prepare examples from your past experiences where you successfully handled client interactions or resolved issues. Practising these scenarios can help you convey your ability to provide a five-star service.
✨Demonstrate Teamwork and Coordination
Highlight your ability to work seamlessly with others, especially in a Front of House setting. Think of instances where you collaborated with reception or security teams to enhance service delivery. This shows you understand the importance of teamwork in providing exceptional service.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like issuing forgotten passes or setting up meeting rooms. Practise your responses to these practical scenarios, as it will demonstrate your readiness to tackle the day-to-day responsibilities of the role.
