At a Glance
- Tasks: Supervise guest experience operations and ensure top-notch service for hotel guests.
- Company: Join a prestigious flagship hotel in London with an award-winning team.
- Benefits: Market-leading pay, service charge, and attractive perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences in a luxury setting.
- Qualifications: 2-3 years in Front Office Operations at a luxury hotel and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Assistant Manager - Guest Experience (Maternity Cover) to join our team. Reporting to the Guest Experience Manager, this role is responsible for assisting with the overall supervision of the operations of the Guest Experience department, ensuring the highest standards of guest service, with a focus on the Peninsula Service Principles.
An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
- Take overall site responsibility for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
- Assist the Director of Front Office in the creation and management of the annual operating budget and monitor the monthly financial performance and maximise Room and Front Office revenue through initiatives such as room upselling.
- Maintain close guest contact, manage guest feedback, ensuring elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
- Minimum 2-3 years relevant experience in Front Office Operation within a luxury international property.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Excellent time management and organizational skills, highly adaptable and naturally positive.
- Fluent English communication proficiency, expertise in a second language would be desirable.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Assistant Manager - Guest Experience (Maternity Cover) (London) employer: leisurejobs
Join our prestigious flagship hotel in London as an Assistant Manager - Guest Experience, where you will be part of an award-winning team dedicated to delivering exceptional service. We offer market-leading remuneration, a comprehensive benefits package, and ample opportunities for professional growth within a supportive and dynamic work culture that prioritises guest satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Guest Experience (Maternity Cover) (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in guest services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience. Think about how you can showcase your skills in service recovery and team management. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in the luxury sector. Make sure your outfit reflects the high standards of the hotel industry. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Manager - Guest Experience (Maternity Cover) (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager - Guest Experience role. Highlight your previous experience in Front Office Operations and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experience and how your values align with our Peninsula Service Principles. Keep it engaging and personal!
Showcase Your Achievements:When detailing your work history, focus on specific achievements rather than just duties. Did you improve guest satisfaction scores or streamline operations? We want to see how you’ve made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we love seeing applications come in through our platform!
How to prepare for a job interview at leisurejobs
✨Know the Peninsula Service Principles
Familiarise yourself with the Peninsula Service Principles before your interview. This will show that you understand the core values of the hotel and are ready to embody them in your role as Assistant Manager - Guest Experience.
✨Prepare for Operational Scenarios
Think about potential operational challenges you might face in the Guest Experience department. Be ready to discuss how you would handle issues like service recovery or scheduling conflicts, demonstrating your problem-solving skills and adaptability.
✨Showcase Your Leadership Skills
As this role involves hiring and coaching, be prepared to share examples of how you've successfully led a team in the past. Highlight your experience in motivating staff and maintaining a positive culture, which is crucial for this position.
✨Engage with Guest Feedback
Discuss your approach to managing guest feedback during the interview. Share specific instances where you've turned negative experiences into positive outcomes, showcasing your commitment to exceeding guest expectations.
