At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join a family-run hotel with a rich 187-year legacy.
- Benefits: Enjoy 28 days holiday, discounts, and wellness support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in a vibrant new hotel opening in Bloomsbury.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role: Assistant Guest Experience Manager at The Imperial - New Opening Hotel
Location: Bloomsbury, London
40 hours (on rota)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We are seeking a warm, proactive and people-focused Assistant Guest Experience Manager to support the delivery of a seamless, memorable guest journey. You'll be a visible leader on the lobby floor, ensuring every arrival, departure and interaction feels effortless and personal.
What You'll Be Doing:
- Support the Guest Experience Manager in leading the Front Office team to deliver exceptional guest service.
- Act as the go-to leader in the lobby, ensuring guests feel welcomed and supported.
- Oversee daily operations, stepping in to manage the department when required.
- Coach, mentor and develop team members, building skills, confidence and service excellence.
- Handle guest enquiries, escalations and service recovery with professionalism and empathy.
- Support rota planning, task allocation and daily briefings to keep the team organised and focused.
- Coordinate arrivals, departures, luggage services and busy lobby flow.
- Work closely with Housekeeping, Reservations, F&B and other departments to ensure seamless guest service.
- Assist with VIP arrivals, group movements and special requests.
- Maintain lobby presentation, atmosphere and safety standards.
Who You Are:
- Experienced in guest-facing hospitality roles, ideally within a hotel environment.
- Warm, confident and skilled in guest communication and service recovery.
- Strong organiser with experience supporting or supervising teams.
- Proficient in MS Office and comfortable working with hotel systems.
- Bonus: hospitality qualifications, PMS knowledge, multilingual skills or boutique/lifestyle hotel experience.
What's In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Cafe
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Elevate the Guest Experience? If you love leading from the front and creating unforgettable guest experiences, we'd be delighted to hear from you!
Assistant Guest Experience Manager - The Imperial Hotel (New Opening) - Bloomsbury, London (London) employer: leisurejobs
At The Imperial Hotel in Bloomsbury, London, we pride ourselves on being a family-run establishment with a rich 187-year legacy, dedicated to providing authentic London experiences. Our vibrant work culture fosters personal growth and development, offering extensive training programmes and unique benefits such as generous holiday allowances, discounted stays, and wellbeing support, making us an exceptional employer for those passionate about hospitality and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Experience Manager - The Imperial Hotel (New Opening) - Bloomsbury, London (London)
✨Tip Number 1
Get to know the company! Research The Imperial Hotel and its values. When you walk in for your interview, show us that you understand our mission to create authentic London experiences. It’ll make you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice your people skills! As an Assistant Guest Experience Manager, you'll be interacting with guests all day. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with warmth and professionalism.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you come in for your interview. It shows us that you take the role seriously and are ready to represent The Imperial.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Guest Experience Manager - The Imperial Hotel (New Opening) - Bloomsbury, London (London)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Guest Experience Manager role. Highlight your relevant experience in guest-facing roles and any skills that align with what we’re looking for at The Imperial.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial.
How to prepare for a job interview at leisurejobs
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial Hotel thoroughly. Familiarise yourself with its unique offerings, such as the rooftop bar and dining venues. This will not only show your enthusiasm but also help you tailor your answers to align with their vision of providing exceptional guest experiences.
✨Showcase Your People Skills
As an Assistant Guest Experience Manager, your ability to connect with guests is crucial. Prepare examples from your past roles where you've successfully handled guest enquiries or resolved issues. Highlight your warm and proactive approach to ensure they see you as a perfect fit for their team.
✨Demonstrate Leadership Qualities
Even if you're not in a managerial role yet, think of times when you've taken the lead or supported your team. Discuss how you can coach and mentor others, as this is key for the role. They want to know you can step up and manage the lobby flow while keeping the team organised.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes or how they support team members' growth. This shows your interest in developing within the company and your commitment to delivering excellent service.
