At a Glance
- Tasks: Lead and inspire a high-performing hotel team while driving revenue and guest satisfaction.
- Company: Join Radisson Blu Liverpool, a top hotel in the heart of the city.
- Benefits: Enjoy competitive salary, bonuses, discounted stays, and career development opportunities.
- Other info: Be part of a diverse team that values integrity, excellence, and community.
- Why this job: Make a real impact on guest experiences and shape the future of hospitality.
- Qualifications: Proven leadership experience in a quality hotel environment with strong commercial skills.
The predicted salary is between 50000 - 60000 £ per year.
General Manager - Radisson Blu Liverpool THE ROLE
As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel.
Working alongside RBH's specialist support teams and Radisson brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business.
This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction.
THE LOCATION
The Radisson Blu Hotel Liverpool is in the heart of the business district, next door to the passport office, within a 15-minute walk of Cavern Club and Liverpool ONE.
This hotel is 0.7 mi (1.1 km) from Liverpool Pier Head Ferry Terminal and 0.8 mi (1.3 km) from Royal Albert Dock.
John Lennon Airport is just under 10 miles away.
- A DAY IN THE LIFE OF A GENERAL MANAGER
- Leading People & Culture
- Inspire, lead, and develop a high performing hotel team.
- Create a culture of engagement, accountability, and continuous improvement.
- Drive colleague satisfaction, retention, and development.
- Support succession planning and talent development across all departments.
- Champion RBH's values and people-first culture
- Driving Commercial Success
- Deliver budgeted revenue, profit, GOP, and market share targets.
- Develop and execute strategic business plans that maximise performance.
- Identify new commercial opportunities across rooms, food & beverage, meetings, and events.
- Work closely with Revenue, Sales & Marketing teams to drive demand and profitability.
- Maximise the commercial potential of all hotel revenue streams.
- Monitor business performance and implement strategies to continuously improve results.
- Delivering Exceptional Guest Experiences
- Ensure consistently outstanding guest service across all areas of the hotel.
- Drive guest satisfaction, loyalty, and reputation scores.
- Maintain Radisson brand standards and RBH operational excellence.
- Lead continuous improvement initiatives through guest insight and feedback.
- Foster a culture focused on memorable guest experiences.
- Stakeholder & Owner Management
- Build strong relationships with owners, investors, and key stakeholders.
- Provide detailed performance updates and strategic recommendations.
- Work collaboratively with Radisson, RBH support functions, and commercial partners.
- Represent the hotel within the local business community and hospitality sector.
- Operational Excellence
- Oversee all operational departments to ensure efficiency and effectiveness.
- Ensure compliance with all legal, financial, health & safety, and company requirements.
- Drive quality assurance standards across the hotel.
- Lead innovation and continuous improvement initiatives.
- THE IMPACT YOU'LL HAVE
As General Manager, you will be instrumental in shaping the future success of Radisson Blu Liverpool.
Your leadership will directly influence guest satisfaction, financial performance, colleague engagement, and owner returns.
Through your vision and leadership, you will help establish the hotel as one of Liverpool's leading hospitality venues.
WHAT WE NEED FROM YOU
To succeed in this role, you will bring
- Proven experience as a General Manager, Hotel Manager, or senior operational leader within a quality hotel environment
- Strong commercial expertise with a proven track record of delivering revenue and profit growth.
- Experience leading large, multi-functional teams.
- Outstanding leadership and people development skills
- Excellent stakeholder management and communication abilities
- Strong financial acumen including budgeting, forecasting, and P&L management
- Experience within branded hotels, ideally Radisson or a comparable international brand.
- A passion for delivering exceptional guest experiences.
- The ability to balance strategic thinking with a hands-on leadership style.
- Energy, resilience, and ambition to drive continued success.
WHAT WE OFFER
We know work is just one part of your life, so we have created a benefits package that supports you both professionally and personally:
- Competitive salary and bonus opportunity
- Discounted hotel room rates for you, your friends and family
- Pension scheme
- Access to RBH's leadership development programmes
- Career progression opportunities across our growing portfolio
- Employee wellbeing initiatives and support programmes
- Recognition and reward programmes
- Opportunities to lead within one of the UK's leading hotel management companies.
... and much more.
OUR VALUES
At RBH, every team member plays their part in delivering Exceptional Service by Exceptional People.
We ask that you SHINE every day by
- Enhancing our People engagement
- Ensuring Quality in our guest service
- Maximising our Profit
- Giving something back to our communities
And always
- Act with Integrity
- Deliver Excellence
- Have the Ambition to continuously improve.
- Show that you Care.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our recruitment process you require reasonable adjustments, please contact andy. donnelly@rbhmanagement. com.
- #Lifeat RBH
- #RBHIND
General Manager - Radisson Blu Liverpool employer: leisurejobs
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Radisson Blu Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace General Manager - Radisson Blu Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about leisurejobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at leisurejobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
