At a Glance
- Tasks: Join our team to keep our hostel sparkling clean and welcoming for guests.
- Company: YHA South Downs, a social enterprise focused on enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and support for your well-being.
- Other info: Flexible shifts, great career growth, and a chance to meet diverse guests.
- Why this job: Make a real impact on guest experiences while working in a friendly team.
- Qualifications: Customer service experience and teamwork skills are a plus.
The predicted salary is between 26500 - 26500 £ per year.
YHA South Downs, located between Lewes and Newhaven, are seeking to recruit a housekeeping team member at our 68 bed hostel. We are looking for someone to work 2 to 3 days a week, including at least every other weekend (possibly more). Shifts will mainly be 10am-3pm.
As a Housekeeping Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
What will you be doing as a Housekeeping Team Member?
- Cleaning and preparing bedrooms between guest departures and arrivals
- Maintaining the cleanliness of shower and toilet areas
- Keeping all areas of the hostel clean and tidy
- Efficiently undertaking housekeeping tasks, maintaining consistent cleanliness standards throughout the hostel
- Complying with YHA requirements for the use and storage of cleaning products
- Reporting any faults or damage to a member of the hostel management team
- Sorting and distributing used and unused linen
What Skills and Experience do you need to be a Housekeeping Team Member?
- Experience of working face to face with customers
- Experience of working in hospitality or customer service (desirable)
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of our HEART values - they're part of everything we do, and we look for team members who bring them to life in their everyday work
It's important to note that the role can be physically demanding, as our beds are predominantly bunk bed style.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form. If you need any assistance, please email jobs@yha.org.uk.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Housekeeping Assistant - Lewes (Lewes) employer: leisurejobs
YHA South Downs is an exceptional employer that prioritises the well-being and growth of its staff, offering a supportive work culture and numerous benefits such as free hostel stays and access to an Employee Assistance Program. Located in the picturesque setting of Lewes, our team enjoys a flexible working environment with opportunities for personal development, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Assistant - Lewes (Lewes)
✨Tip Number 1
Get to know the YHA vibe! Before your interview, check out our website and social media. Understanding our mission and values will help you connect with us during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on your customer service experience and how you can contribute to making guests' stays memorable.
✨Tip Number 3
Dress the part! While we love a casual vibe, showing up looking neat and tidy shows you care about the role. Plus, it sets a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Housekeeping Assistant - Lewes (Lewes)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in hospitality or customer service. We want to see how your skills align with what we do at YHA!
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for team members who embody our HEART values, so share examples of how you’ve done this in the past.
Follow Instructions:When applying, ensure you submit your CV and complete the application form as instructed. It shows us that you can follow guidelines, which is super important in a housekeeping role.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application reflects your attention to detail, which is key in maintaining our cleanliness standards!
How to prepare for a job interview at leisurejobs
✨Know the YHA Mission
Before your interview, take some time to understand YHA's mission and values. They’re all about enriching lives, especially for young people. Showing that you resonate with their HEART values will definitely impress the interviewers.
✨Showcase Your Customer Service Skills
As a Housekeeping Assistant, you'll be interacting with guests regularly. Be ready to share examples from your past experiences where you provided excellent customer service or worked effectively in a team. This will highlight your suitability for the role.
✨Prepare for Practical Questions
Expect questions about how you would handle specific housekeeping tasks or manage busy periods. Think of scenarios where you had to prioritise tasks or deal with conflicting duties, and be prepared to discuss them.
✨Dress for Success
While the role is hands-on, it’s still important to make a good first impression. Dress smartly but comfortably for your interview. This shows that you respect the opportunity and are serious about the position.
