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For Companies At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a leading holiday park company near Blackpool.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team that values diversity and offers growth potential.
- Qualifications: Strong admin skills and excellent communication abilities are essential.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 26500 - 35000 £ per year.
Join our team at Marton Mere holiday park located within reaching distance of what is probably the UK's most famous coastal town - brilliant Blackpool.
Job Details
- Position: Lettings Administrator
- Type: Full-Time/Permanent
- Salary: £12.71 per hour
Join our One Great Team here at Haven as a Lettings Administrator, where you'll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We're seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park's Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Lancashire
✨Tip Number 1
Familiarise yourself with the holiday park industry, especially in relation to lettings. Understanding the key players and trends can help you engage more effectively during conversations with potential employers.
✨Tip Number 2
Network with current or former employees of Haven or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your organisational and communication skills in detail. Think of specific examples from your past experiences that demonstrate how you've successfully managed relationships and resolved issues.
✨Tip Number 4
Research compliance processes relevant to the lettings sector. Even if you don't have direct experience, showing that you understand the importance of safety and legislative checks can set you apart from other candidates.
We think you need these skills to ace Lettings Administrator - Lancashire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Lettings Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative and organisational skills. Include specific examples of how you've successfully managed relationships or resolved issues in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach to problem-solving and your ability to work collaboratively across departments, as these are key traits for this position.
Prepare for the Interview: If shortlisted, prepare for both the interview and skills test by reviewing common interview questions related to customer service and administration. Think of examples from your past experiences that demonstrate your communication skills and ability to handle feedback.
How to prepare for a job interview at leisurejobs
✨Showcase Your Organisational Skills
As a Lettings Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Excellent Communication
This role requires excellent communication with Letting Owners and various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully resolved conflicts or addressed concerns in previous roles.
✨Emphasise Your Proactive Approach
The job description mentions a proactive and solutions-focused approach. Think of instances where you've taken the initiative to solve problems or improve processes, and be ready to share these during your interview.
✨Familiarise Yourself with Compliance Processes
While full training will be provided, having a basic understanding of compliance processes can set you apart. Research relevant regulations and be prepared to discuss how you would ensure adherence to these in your role.
