Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a leading holiday park company near Blackpool.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team that values diversity and offers growth potential.
- Qualifications: Strong admin skills and excellent communication abilities are essential.
- Other info: Full training provided; flexible working options available.
The predicted salary is between 26500 - 35000 £ per year.
Join our team at Marton Mere holiday park located within reaching distance of what is probably the UK's most famous coastal town - brilliant Blackpool.
Job Details
- Position: Lettings Administrator
- Type: Full-Time/Permanent
- Salary: £12.71 per hour
Join our One Great Team here at Haven as a Lettings Administrator, where you'll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We're seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park's Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Lettings Administrator - Lancashire employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Lancashire
✨Tip Number 1
Familiarise yourself with the holiday park industry, especially in relation to lettings. Understanding the unique challenges and opportunities within this sector will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Haven or similar organisations. They can provide valuable insights into the company culture and expectations, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed relationships or resolved conflicts in previous roles. This will demonstrate your interpersonal skills and proactive approach, which are crucial for the Lettings Administrator position.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the role. Being able to speak knowledgeably about these metrics during your interview will show that you're serious about contributing to the team's success.
We think you need these skills to ace Lettings Administrator - Lancashire
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lettings Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing owner relationships and ensuring smooth service delivery.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the Lettings Administrator position. Emphasise your administrative skills, communication abilities, and any experience in customer service or property management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for supporting Letting Owners and enhancing their experience.
Follow Application Instructions: When applying, ensure you follow the instructions provided in the job listing. Complete any required questions accurately and submit all necessary documents. Double-check for any errors before hitting 'submit' to make a great first impression.
How to prepare for a job interview at leisurejobs
✨Showcase Your Organisational Skills
As a Lettings Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Excellent Communication
This role requires engaging with various stakeholders, including Letting Owners. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've built and maintained relationships in previous roles.
✨Prepare for Problem-Solving Scenarios
The interview may include situational questions about resolving concerns or addressing feedback from owners. Think of instances where you've successfully navigated challenges and be ready to explain your thought process and solutions.
✨Familiarise Yourself with Compliance Processes
While full training will be provided, having a basic understanding of compliance processes can set you apart. Research common compliance issues in the lettings industry and be prepared to discuss how you would approach ensuring adherence to these standards.
