Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a fun, dynamic team with opportunities for growth and social activities.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Flexible shifts available, including nights and weekends; perfect for students!
Hospitality Team Member – EdinburghJOB DESCRIPTIONAre you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.Key skills and responsibilities include:Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.Being an effective team player who contributes to business improvement.Till operation and cash handling.Prepare and serve food and drinks ensuring a high standard of presentation.Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.Being flexible and able to work a variety of shifts including night shifts and weekends.In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits \” read more details below. WHAT WE OFFERAs well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:Company funded benefitsPrivate GP helpline.Discount portal for popular retailers, restaurants, leisure and more.Pension scheme.Life assurance.Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.20% discounted gym membership.Mental health support.Family-friendly and wellbeing policies.Flexible benefits* \” designed for employees to choose the best package for their personal needs.Health Cash Plan (level 1 is company funded).Critical illness cover.Dental insurance.Travel insurance.Health Screening.Rewards, recognition, development, and eventsCareer development opportunities.Genting Academy \” online learning portal.Long service awards.Staff social fund.Annual company Christmas present.A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.*Subject to eligibility. OUR BUSINESSGenting Casinos is one of the UK\’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Edinburgh employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - Edinburgh
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially in Edinburgh. Understanding local trends and customer preferences can give you an edge during interviews, showing your enthusiasm and commitment to the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the hiring team at Genting Casinos.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working nights and weekends, demonstrating your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Engage with Genting Casinos on social media or attend any local events they host. This not only shows your interest in the company but also gives you insights into their culture and values, which you can reference during your interview.
We think you need these skills to ace Hospitality Team Member - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Team Member position. Tailor your application to highlight your relevant experience in customer service and teamwork.
Craft a Personalised Cover Letter: Write a cover letter that reflects your bubbly personality and passion for customer service. Mention specific examples of how you've provided excellent customer care in previous roles, and express your enthusiasm for working in a fun, fast-paced environment.
Highlight Relevant Skills: In your CV, emphasise skills that align with the job requirements, such as cash handling, food and drink preparation, and adherence to health and safety regulations. Use bullet points for clarity and ensure your achievements stand out.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at leisurejobs
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Make sure to let your enthusiasm shine through during the interview. Share experiences that highlight your passion for customer service and how you enjoy interacting with people.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've contributed to a team in the past, whether it's in a work setting or during group activities. This will show your potential employer that you can collaborate well with others.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will help you align your answers with what they are looking for in a candidate. It also shows that you're genuinely interested in the position.
✨Prepare for Practical Questions
Expect questions related to customer service scenarios, cash handling, and hygiene regulations. Think about how you would handle difficult situations or ensure high standards of service. Practising these responses will help you feel more confident during the interview.
