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- Tasks: Lead a dynamic team in delivering top-notch hospitality at exciting events.
- Company: Join Eastlands Venue Services, a vibrant partnership supporting Manchester's premier events.
- Benefits: Enjoy competitive pay, flexible hours, and the thrill of live events.
- Why this job: Be part of a growing team shaping a world-class entertainment destination.
- Qualifications: Experience in hospitality leadership and a passion for guest satisfaction are key.
- Other info: Applications close on 30th July; must be 18+ and eligible to work in the UK.
Role Overview
- Location: Etihad Stadium / Co-op Live
- Department: Hospitality
- Reporting To: Lead Hospitality Manager / Premium Outlet Manager
- Employment Type: Permanent
- Salary: £13 - £20 (depending on area and role allocated)
About Us
Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG). We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live arena, supporting events for Manchester City Football Club and some of the biggest names in entertainment. With a growing team of over 80 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence we support 150+ live events annually. The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities - and we’d love for you to be part of our team!
About the Role
You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
Day to Day Key Responsibilities
- Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
- Team Development – Identify and nurture talent to help team members grow.
- Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
- Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
- Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
- Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
- Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
- Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
- Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
Experience & Skills:
- Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
- Strong understanding of bar operations, licensing, and health & safety compliance.
- Confident handling guest feedback and resolving issues calmly and professionally.
- Comfortable using systems for reporting maintenance and ensuring paperwork is up to date.
Leadership & Communication:
- Leads by example with a positive, hands-on approach.
- Clear, confident communicator — with both team and guests.
- Comfortable giving constructive feedback and holding others accountable.
Mindset & Attitude:
- Calm under pressure, solutions-focused, and adaptable.
- Passionate about delivering great guest experiences.
- Takes ownership and sees things through to the finish.
- Detail-oriented, especially around standards, cleanliness, and compliance.
Desirable (but not essential):
- Personal licence holder.
- Experience with events or high-volume venues.
Applications Deadline
All applications must be submitted by 30th July.
How to Apply
Please submit your CV with the subject line "Job Title” Applications - [Your Name]”
Be You. With Us.
We’re committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to thrive. Wherever you come from, and wherever you’re going — we’d love to hear from you.
Eligibility and Pre-employment Checks
All applicants must be aged 18 or above, eligible to work in the UK, and willing to undergo a DBS check. These steps help us ensure a safe and compliant working environment for everyone.
Hospitality & Premium Area Supervisor & Manager - Etihad Stadium - Manchester, Greater Manchester employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Premium Area Supervisor & Manager - Etihad Stadium - Manchester, Greater Manchester
✨Tip Number 1
Familiarise yourself with the Etihad Stadium and Co-op Live's hospitality offerings. Understanding their unique services and guest experience expectations will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees in the hospitality sector, especially those who have worked at the Etihad Stadium. They can provide valuable insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your ability to maintain service standards and handle guest feedback effectively.
✨Tip Number 4
Showcase your passion for delivering exceptional guest experiences. Be ready to share ideas on how you would enhance the hospitality services at the venue, demonstrating your proactive approach.
We think you need these skills to ace Hospitality & Premium Area Supervisor & Manager - Etihad Stadium - Manchester, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team leadership. Emphasise any roles where you've managed teams or improved service standards, as this is crucial for the Hospitality & Premium Area Supervisor & Manager position.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent guest experiences and your understanding of bar operations and compliance. Use specific examples from your past roles to demonstrate how you meet the qualifications outlined in the job description.
Highlight Relevant Skills: Clearly outline your skills related to performance management, team development, and handling guest feedback. Mention any experience with high-volume venues or events, as this will strengthen your application.
Follow Application Instructions: When submitting your application, ensure you follow the specified format. Use the subject line 'Job Title Applications - [Your Name]' and double-check that all documents are attached and correctly formatted before hitting send.
How to prepare for a job interview at leisurejobs
✨Showcase Your Leadership Skills
As a Hospitality & Premium Area Supervisor & Manager, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and performance management.
✨Understand Bar Operations and Compliance
Familiarise yourself with bar operations, licensing, and health & safety compliance. Be ready to discuss your experience in these areas and how you ensure a safe and compliant environment during events.
✨Prepare for Guest Interaction Scenarios
Since guest experience is crucial, think of situations where you've handled feedback or resolved issues calmly and professionally. Practising these scenarios can help you convey your customer service skills effectively.
✨Demonstrate Your Passion for Hospitality
Show your enthusiasm for delivering great guest experiences. Share stories that highlight your commitment to excellence and how you take ownership of your responsibilities, especially in high-pressure situations.