At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Warner Hotels, a unique and caring hospitality group.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with excellent career progression.
- Why this job: Be part of a vibrant team that values your individuality and ideas.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Supervisor, you'll play a crucial role in bringing that magic to life.
Role Purpose: The Front Office Supervisor is to act as the on shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest focused culture where the team feels supported and empowered.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Front Office Supervisor - Holme Lacy in Hereford employer: leisurejobs
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. As a Front Office Supervisor at our stunning Holme Lacy location, you'll be part of a dedicated team that creates memorable experiences for our guests while enjoying benefits such as career development opportunities, a supportive environment, and the chance to work in a beautiful Grade I listed hotel surrounded by picturesque landscapes.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - Holme Lacy in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their unique guest experience.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled challenges effectively. Be ready to share these stories during your interview to demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Warner Hotels family. Don’t miss out on the chance to shine!
We think you need these skills to ace Front Office Supervisor - Holme Lacy in Hereford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your character into your words.
Tailor Your Application:Make sure to tailor your application specifically for the Front Office Supervisor role. Highlight your relevant experience and skills that align with the job description, especially in guest service and team leadership.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Holme Lacy!
How to prepare for a job interview at leisurejobs
✨Know the Hotel Inside Out
Before your interview, take some time to research Holme Lacy and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to handle unexpected challenges or emergencies. Be ready to discuss how you approached these situations calmly and effectively. This will illustrate your capability to manage crises and ensure guest safety, which is key for the position.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, guest experience strategies, and how they support staff development. Engaging with the interviewers shows your enthusiasm for the role and helps you assess if the company culture aligns with your values.
