At a Glance
- Tasks: Lead evening operations, ensuring guest safety and service excellence.
- Company: Join the vibrant team at Warner Hotels, a unique Grade I listed hotel.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact on guest experiences in a beautiful setting.
- Qualifications: Experience in hospitality management and strong customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Duty Manager, you'll play a crucial role in bringing that magic to life. As the operational lead on duty during evening hours (5pm-10pm), the Duty Manager ensures guest safety, service excellence and brand presentation across the hotel. They maintain visible leadership, proactively resolve issues, and coordinate teams to keep standards consistently high.
The role safeguards health & safety, licensing and compliance requirements, leads calm incident response, and supports a welcoming, professional atmosphere for guests and teams. The Duty Manager role models our GLOW values - Guest Heartedness, Limitless Thinking, Owning Your Impact and Win as One - strengthening experience, efficiency and team culture.
Please be aware this position is part time, 25 hours.
Responsibilities:- Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas.
- Proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
- Monitor buffet presentation to ensure food remains fresh and appealing.
- Role model Guest Heartedness in every interaction.
- Health, Safety and Security
- Take responsibility for guest and team safety; attend first aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations.
- Conduct safety walkarounds (BOH security, perimeter, lighting).
- Identify hazards and act immediately.
- Own Your Impact by keeping accurate, timely incident records.
- Operational Standards and Brand Presentation
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness and presentation.
- Observe service delivery and coach in the moment.
- Apply Limitless Thinking to identify simple improvements.
- Team Leadership and Communication
- Act as escalation point for supervisors.
- Maintain strong cross department communication.
- Adapt style to different personalities; lead calmly under pressure.
- Promote a positive, inclusive culture aligned to GLOW.
- Win as One by coordinating teams for smooth operations.
- Financial and Energy Awareness
- Monitor operational efficiency; turn off unnecessary utilities.
- Make cost conscious decisions without compromising guest experience.
- Follow guidelines for compensation; protect stock and revenue.
- Strong knowledge of Health & Safety legislation.
- First Aid qualification (or willingness to obtain).
- Knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Strong problem-solving ability.
- Calm and professional under pressure.
- Confident decision-maker.
- High attention to detail.
- Excellent written and verbal communication skills.
- Proven experience in a supervisory or management role within hospitality.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Duty Manager - Holme Lacy in Hereford employer: leisurejobs
At Warner Hotels, we pride ourselves on being an exceptional employer that nurtures individual strengths and fosters a supportive work culture. As a Duty Manager at our stunning Holme Lacy location, you'll enjoy a vibrant team atmosphere, opportunities for personal growth, and the chance to create memorable experiences for our guests in a beautiful Grade I listed hotel. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Holme Lacy in Hereford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Holme Lacy's unique features and services. This way, when you chat with the team during your interview, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be engaging with guests and leading a team. Role-play common scenarios with friends or family to boost your confidence in handling guest concerns and team dynamics.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you've successfully resolved issues under pressure. This will demonstrate your ability to maintain calm and professionalism, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Warner Hotels family. Don’t miss out on the chance to shine!
We think you need these skills to ace Duty Manager - Holme Lacy in Hereford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team at Holme Lacy.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that align with the Duty Manager role. Mention specific examples of how you've demonstrated our GLOW values in previous positions.
Showcase Your Customer Service Skills:As a Duty Manager, guest experience is key! Use your application to share stories that illustrate your excellent customer service track record and how you've resolved issues effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Warner Hotels!
How to prepare for a job interview at leisurejobs
✨Know the GLOW Values
Before your interview, take some time to really understand Warner Hotels' GLOW values: Guest Heartedness, Limitless Thinking, Owning Your Impact, and Win as One. Think of examples from your past experiences that demonstrate how you embody these values, especially in a hospitality setting.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare to discuss specific situations where you've successfully managed a team or resolved conflicts under pressure. Highlight your ability to maintain calm and professionalism while ensuring high service standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to potential situations you might face as a Duty Manager, such as handling guest complaints or ensuring health and safety compliance.
✨Engage with Enthusiasm
During the interview, show your passion for creating memorable guest experiences. Engage with the interviewer by asking insightful questions about the hotel and its operations. This not only shows your interest but also aligns with the role's focus on guest heartedness.
