Housekeeping Service Worker in Harrogate

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Deliver and maintain the highest standards of cleanliness, room preparation and presentation throughout the estate, including deep cleaning exercises.
• Take pride in the work you are doing, ensuring that the cleanliness and presentation of your allocated rooms are always achieved.
• Restock and replace items in guest rooms, bathrooms and public areas, making sure our guests have everything they need in preparation for their arrival.
• Follow directions from the Housekeeping Manager and Supervisors to ensure tasks are met to their expectation.
• Ensure rooms are ready in the set deadlines to meet guest arrival times.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about the work you do.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Benefits

• A monthly service charge - typically 3,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Stream).
• Holiday Buy/Sell Scheme.
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live-in accommodation.
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees (150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite Team Gym with professional induction.
• Refer a Friend Scheme where you can earn up to 1000.
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'.
• Grantley Academy to support your development.
• Annual paid volunteering days.