HOTEL PORTER - Harrogate

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality.
• Assist guests with their luggage, ensuring the luggage arrives at the guest's bedroom in a timely manner, taking luggage to the guest's car and stored securely when necessary.
• Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning.
• Ensuring all guests' needs are exceeded at every opportunity.
• Moving furniture and setting up rooms for events when required, ensuring the hotels' 5-star standards are met.
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout.
• Maintaining the appearance, cleanliness and safety standards which are set out by management.
• Assisting in other areas of the hotel when needed.
• Ensuring that you stay proactive during less demanding periods.
• Must possess a polite etiquette.
• Must have impeccable grooming standards.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about hospitality.
• Detail orientated and drives standards.
• Full driving license is required.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Engage with hotel guests on a regular basis.
• Friendly, courteous, and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.

Benefits

• A monthly service charge - typically 3,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Stream).
• Holiday Buy/Sell Scheme.
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live-in accommodation.
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees (150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite Team Gym with professional induction.
• Refer a Friend Scheme where you can earn up to 1000.
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'.
• Grantley Academy to support your development.
• Annual paid volunteering days.