HEAD WAITER - Harrogate

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Assist the Assistant Restaurant Manager in the running of the dinner service to the required standard.
• Be fully conversant with the key operational demands and systems of the department.
• Be a presence on the floor during service.
• Assist the Assistant Restaurant Managers with the ongoing improvement of standards, proposing ways of improving the product and services which we offer.
• Assist the Assistant Restaurant Managers to ensure all guests are provided with attentive, courteous, and professional service of the highest standard as defined in all SOP manuals.
• Ensure all employee in-house policies, procedures and government legislation are adhered to.
• Assist in ensuring the daily maintenance check and daily checklists are carried out and completed within the department.
• Working alongside the Assistant Restaurant Managers to ensure that we are meeting our weekly and monthly cover targets and average spends for dinner to constantly look for ways to increase profit and covers.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about Food & Beverage industry.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Benefits

• A monthly service charge - typically 3,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Stream).
• Holiday Buy/Sell Scheme.
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live-in accommodation.
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees (150 B&B for friends and family), 20% off spa and gift shop products.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Discounted hotel stays with Pride of Britain hotels.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite Team Gym with professional induction.
• Refer a Friend Scheme where you can earn up to 1000.
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'.
• Grantley Academy to support your development.
• Annual paid volunteering days.