ASSISTANT RESTAURANT MANAGER - Harrogate

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Hands-on, operational role throughout all serving periods, will include evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
• Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
• Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning.
• Proactively attracting and selecting talent for the department in line with company procedures and culture.
• Fully responsible for cleanliness of the department.
• Respond efficiently and accurately to customer complaints.
• Implement policies and protocols that will maintain future restaurant operations.

Key Skills, Qualities & Experience

• The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
• A high level of IT proficiency.
• Previous use of Property Management and EPOS systems and Microsoft Office desirable.
• A high level of confidentiality.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Utmost attention to detail when carrying out tasks.
• Previous Management experience is essential.
• Ability to work under pressure.

Benefits

• We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees.
• Tips typically over 200 per month (3,400 per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus - Earn up to 1000.
• Holiday Buy/Sell Scheme.
• Complimentary employee car parking.
• Complimentary state of the art onsite gym - with personal trainer support.
• 31 days annual leave.