At a Glance
- Tasks: Supervise and motivate the Costa team while serving delicious drinks and food.
- Company: Join Roadchef, a top Motorway Service Area provider with a focus on people.
- Benefits: Enjoy discounted meals, cash bonuses, and discounts at high street stores.
- Other info: Great career growth opportunities with 65% of managers promoted from within.
- Why this job: Gain leadership experience in a fun environment while ensuring customers leave happy.
- Qualifications: Previous supervisory experience in retail or hospitality is preferred but not essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Site Director, Stephen and his team at Hamilton Services on the M74 near Hamilton are looking for an energetic and adaptable Supervisor to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, sweet pastries and freshly prepared food, whilst also having your first taste of leadership and responsibility by supervising and motivating our team to promote sales and ensure your team delivers a great customer experience.
What will set you apart?
It would be essential for you to have worked in a similar supervisory role before, whether that is in a coffee shop or in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you've never been in a similar role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Barista while helping you grow both personally and professionally.
Here's what sets us apart:
- Heavily discounted meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef?
We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.
Hamilton - Supervisor - Costa employer: leisurejobs
At Roadchef, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. As a Supervisor at our Hamilton Costa location, you'll enjoy generous benefits such as heavily discounted meals, a cash bonus for referrals, and access to comprehensive training and development opportunities, ensuring you thrive both personally and professionally. Join us in creating memorable customer experiences while being part of a company recognised for its commitment to employee well-being and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Hamilton - Supervisor - Costa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Roadchef and the Costa brand. Understanding their values and what makes them tick will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading a team and interacting with customers. Think about examples from your past experiences where you've excelled in customer service or teamwork, and be ready to share those stories during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Costa brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Hamilton - Supervisor - Costa
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to make someone’s day better. We love candidates who genuinely care about creating smiles!
Highlight Relevant Experience:If you've worked in a supervisory role before, make sure to mention it! Even if it’s not in a coffee shop, any retail or hospitality experience is valuable. Tell us how you’ve motivated a team or handled challenges in the past.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your unique style of writing or sharing a fun fact about yourself, we appreciate authenticity.
Apply Through Our Website:Make sure to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Costa!
How to prepare for a job interview at leisurejobs
✨Know Your Costa
Familiarise yourself with the Costa brand and its offerings. Understand their menu, especially the drinks and pastries, so you can speak confidently about them during the interview. This shows your enthusiasm for the role and your commitment to delivering a great customer experience.
✨Showcase Your Leadership Skills
Even if you haven't held a supervisory role before, think of examples where you've led a team or taken initiative. Discuss how you motivated others or resolved conflicts. This will demonstrate your potential to be an effective supervisor and your passion for helping others succeed.
✨Emphasise Customer Service
Prepare to share specific instances where you've provided excellent customer service. Highlight how you ensured customers left happy and satisfied. This is crucial for a role that focuses on creating a positive experience for every visitor.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
