Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and more perks!
- Why this job: Be part of a vibrant team in a fast-paced environment with opportunities for growth.
- Qualifications: A friendly personality, strong communication skills, and a problem-solving attitude are essential.
- Other info: We celebrate individuality and offer a supportive culture for all employees.
Guest Service Assistant – Holiday Inn Express MiddlesbroughJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our peopleDiscounted hotel room rates for you and your friends & familyAn additional day\’s leave for your birthday Enhanced Maternity, adoption & shared parental leaveCourse Sponsorship 30% F&B discount at RBH hotels Flexible working arrangementsWagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per yearAnd much much more! A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you\’ll be doing…Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.Be the go-to person for guest questions, whether it\’s the best brunch spots nearby or directions to local attractions.Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.Go the extra mile for special requests, adding that extra touch to make guests\’ stays memorable. WHAT WE NEED FROM YOUA welcoming personality who loves connecting with people and making their day brighter.Strong communication skills, comfortable chatting with guests and coordinating with team members.Sharp attention to detail, especially when it comes to handling guest needs and reservations.A problem-solver who can think on their feet, handling any situation with a positive attitude.Team spirit, ready to jump in wherever needed to keep things flowing smoothly.High energy and adaptability, thriving in a fast-paced environment where no two days are the same.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Guest Service Assistant - Holiday Inn Express Middlesbrough employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Holiday Inn Express Middlesbrough
✨Tip Number 1
Familiarise yourself with the Holiday Inn Express brand and its values. Understanding their commitment to guest service and hospitality will help you align your approach during interviews and conversations with staff.
✨Tip Number 2
Visit the hotel if possible, and observe the front desk operations. This will give you insights into the daily tasks and challenges faced by Guest Service Assistants, allowing you to speak more knowledgeably about the role.
✨Tip Number 3
Network with current or former employees of Holiday Inn Express. They can provide valuable information about the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from past experiences where you successfully handled guest inquiries or resolved issues, as this will showcase your ability to thrive in a fast-paced environment.
We think you need these skills to ace Guest Service Assistant - Holiday Inn Express Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've interacted with guests or handled reservations, as this will show you understand the responsibilities of a Guest Service Assistant.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific reasons why you want to work at Holiday Inn Express Middlesbrough and how your skills align with their values, such as teamwork and attention to detail.
Showcase Your Communication Skills: In your application, highlight examples of your strong communication skills. This could be through previous job experiences or situations where you successfully resolved guest issues, demonstrating your ability to connect with people.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing guest needs.
How to prepare for a job interview at leisurejobs
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be friendly and approachable during the interview, showcasing your ability to connect with people. Remember, they want someone who can make guests feel welcome!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Highlight your ability to think on your feet and maintain a positive attitude, as this is crucial for the role.
✨Know the Hotel and Its Values
Research Holiday Inn Express and RBH's values, especially their commitment to diversity and employee wellbeing. Showing that you align with their culture will impress the interviewers.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they support employee growth. This demonstrates your enthusiasm and commitment.