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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and more perks!
- Why this job: Be part of a vibrant team in a fast-paced environment with opportunities for growth.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
- Other info: We celebrate individuality and offer a supportive culture for all employees.
The predicted salary is between 20000 - 28000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you’ll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant - Holiday Inn Express Barrow in Furness employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Holiday Inn Express Barrow in Furness
✨Tip Number 1
Familiarise yourself with the Holiday Inn Express brand and its values. Understanding their commitment to guest service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your ability to connect with guests and enhance their stay.
✨Tip Number 3
Research the local area around Barrow in Furness, including popular attractions and dining options. Being knowledgeable about the surroundings will allow you to provide valuable recommendations to guests.
✨Tip Number 4
Prepare to discuss how you handle stressful situations and maintain a positive attitude. The role requires adaptability and problem-solving skills, so having specific examples ready will set you apart.
We think you need these skills to ace Guest Service Assistant - Holiday Inn Express Barrow in Furness
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Guest Service Assistant role entails. Highlight your relevant experience and skills that align with the responsibilities mentioned.
Tailor Your CV: Customise your CV to reflect the qualities RBH is looking for, such as strong communication skills, attention to detail, and a welcoming personality. Use specific examples from your past experiences to demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the hospitality industry and your desire to contribute to the team at Holiday Inn Express. Mention why you are drawn to their values and how you can enhance the guest experience.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at leisurejobs
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be friendly and approachable during the interview, showcasing your ability to connect with people. Remember, they want someone who can make guests feel welcome!
✨Demonstrate Communication Skills
Strong communication is crucial in this role. Prepare to discuss how you've effectively communicated with guests or team members in the past. Use specific examples to highlight your ability to handle inquiries and resolve issues.
✨Highlight Attention to Detail
Attention to detail is essential for managing bookings and guest requests. Be ready to share instances where your meticulous nature has positively impacted a guest's experience or improved a process.
✨Emphasise Problem-Solving Abilities
The hospitality industry often presents unexpected challenges. Think of examples where you've successfully solved problems on the spot. This will demonstrate your adaptability and positive attitude under pressure.
