At a Glance
- Tasks: Lead operations at two stunning hotels, ensuring exceptional guest experiences and team performance.
- Company: Warner Hotels Group, known for creating memorable guest experiences in beautiful coastal settings.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Join a vibrant team where your ideas matter and you can truly shine.
- Qualifications: Experience in hotel management and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is a beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar located on Hayling Island off the Hampshire coast close to Portsmouth.
The Cluster Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.
Key to the role is:
- Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.
- Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
- Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations are executed to brand standards and guest expectations.
- Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
- Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.
- Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
- Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
- People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.
- Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required.
- Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.
To be our next Cluster Head of Operations, you'll need to have:
- Experience in Reception / Front Desk manager role in high occupancy hotel environment.
- Proven track record of managing large bedroom operations and supporting full site operational delivery.
- Experience managing OTA relationships and distribution performance.
- PPO experience desirable.
- Comfortable with managing operations across two distinct sites, and travel between them.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays employer: leisurejobs
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and teamwork. Located in the stunning coastal setting of Hayling Island, our Cluster Head of Operations will enjoy a unique opportunity to lead diverse teams while enhancing guest experiences across our beautiful hotels. With a commitment to employee development and a focus on inclusivity, we empower our staff to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Warner Hotels. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture at Warner Hotels. Understand their values around guest experience and team engagement, so you can showcase how you align with their mission during your chat.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved operations in previous roles. This will demonstrate your fit for the Cluster Head of Operations position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your experiences align with our mission of creating unique guest experiences.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in operations management, especially in high occupancy hotel environments. We love seeing how your skills can directly benefit our teams at Sinah Warren and Lakeside.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and responsibilities are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at leisurejobs
✨Know the Venue Inside Out
Before your interview, take some time to research Sinah Warren and Lakeside. Familiarise yourself with their facilities, services, and guest experiences. This will not only show your genuine interest but also help you tailor your answers to align with their operational goals.
✨Showcase Your Leadership Skills
As a Cluster Head of Operations, you'll be leading multiple teams. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Highlighting these skills will demonstrate your capability to handle the responsibilities of the role.
✨Understand Operational Excellence
Brush up on best practices in hotel operations, especially in areas like housekeeping, guest experience, and compliance. Be ready to discuss how you would implement operational efficiencies and enhance service standards across both sites.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly around guest complaints and operational challenges. Think of specific scenarios where you've turned a negative experience into a positive one, showcasing your ability to maintain high guest satisfaction.
