At a Glance
- Tasks: Join our Central Reservations Team to deliver unforgettable experiences and five-star service.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £30,000, enjoy discounts, free meals, and comprehensive health support.
- Other info: Immediate start with excellent career development opportunities in a supportive environment.
- Why this job: Be part of a fun, energetic team that values your growth and unique contributions.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 26436 - 30000 £ per year.
Enrich the Journeys of our People and our Guests as our Central Reservations Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Graduate are:
- Annual Earnings up to 30,000 (26,436.80 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate to join our Central Reservations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property's standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Understanding of relevant policies and procedures and how to deal with specific situations.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Graduate role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Graduate - London employer: leisurejobs
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your growth and development are prioritised. Located in the heart of London, just steps from major transport links, we offer a competitive salary, extensive benefits including discounts across our properties, and opportunities for professional advancement through world-class training programmes. Join us to enrich the journeys of our guests while being part of a supportive team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - London
✨Tip Number 1
Network like a pro! Reach out to current employees at The Landmark London on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Graduate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations that could arise in the Central Reservations Team. We want to see your passion for providing five-star service!
✨Tip Number 3
Show off your personality! During interviews, let your unique traits shine through. The Landmark London values energy and positivity, so don’t be afraid to express what makes you, well, you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey. Don’t miss out on this opportunity!
We think you need these skills to ace Graduate - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see how excited you are about joining our Central Reservations Team and delivering five-star service. Share what makes you tick and why this role is the perfect fit for you.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with the duties mentioned, like handling reservations or using booking systems. We love seeing how your background can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you’re interested in this role and how you can enrich the journeys of our guests. Keep it engaging and personal – we want to get to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at The Landmark London!
How to prepare for a job interview at leisurejobs
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Show Your Passion for Hospitality
As a Graduate in Central Reservations, it's crucial to demonstrate your enthusiasm for providing exceptional service. Share specific examples from your past experiences where you went above and beyond for customers or worked in a team to create memorable moments.
✨Familiarise Yourself with the Tools
Get to grips with the software mentioned in the job description, like Opera Cloud and other booking systems. If you can, practice using similar tools or watch tutorials online. Being able to discuss these systems confidently will show that you're proactive and ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within The Landmark London. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
