At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and smooth operations.
- Company: Join the vibrant AC Hotel by Marriott Glasgow, a top-rated hospitality employer.
- Benefits: Enjoy discounted hotel stays, flexible shifts, and perks like gym memberships and birthday holidays.
- Other info: Be part of a supportive team culture that values individuality and personal growth.
- Why this job: Step up your hospitality career in a dynamic environment with growth opportunities.
- Qualifications: Previous supervisory experience in guest services and a passion for excellent service.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering exceptional guest experiences and leading a front office team to success? AC Hotel by Marriott Glasgow is looking for an enthusiastic and service-driven Assistant Front Office Manager to support the day-to-day operations of our Front Desk. This is the perfect opportunity for someone who thrives in a fast-paced environment and is ready to take the next step in their hospitality career.
About AC Hotel Glasgow
Located in the heart of the city, AC Hotel by Marriott Glasgow is where timeless design meets modern comfort. Our Front Office team plays a pivotal role in setting the tone for every guest's stay, from a smooth check-in experience to friendly local recommendations and efficient departures. As Assistant Front Office Manager, you'll help lead the team to deliver standout service and unforgettable stays.
Why Join Us?
- Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
- An extra day's holiday for your birthday
- Flexible shift patterns including early, late, and weekend work
- Pension scheme
- Discounted Gym Membership
- Perks and savings on Supermarkets, High Street Retailers, and Cinema Tickets
- Team social events and celebrations
- Employee Assistance Programme and mental health support
- Free meals while on duty
- Opportunities for training and progression within the hotel and wider RBH group
A Day in the Life - Assistant Front Office Manager
As Assistant Front Office Manager, you'll support the Front Office Manager in overseeing all aspects of front desk operations. Your day will include:
- Leading by example to ensure smooth check-ins, check-outs, and guest interactions
- Coaching and developing the Front Office team, including training and daily performance feedback
- Managing the shift operations and delegating responsibilities effectively
- Resolving guest concerns with professionalism and care, ensuring satisfaction at every turn
- Monitoring team performance and guest feedback to drive continuous improvement
- Supporting administrative tasks such as rotas, reporting, and team communications
- Ensuring high standards of presentation, service, and cleanliness across the front desk area
- Working closely with other departments to enhance the overall guest experience
What We're Looking For
- Previous experience in a Front Desk or Guest Services supervisory role, ideally within a hotel environment
- A guest-first approach with excellent communication and interpersonal skills
- Confidence in leading a team and motivating others to deliver their best
- Strong problem-solving skills and the ability to remain calm under pressure
- Familiarity with hotel PMS systems (Opera Cloud experience is a plus)
- Availability to work a flexible schedule, including weekends and holidays
- A keen eye for detail and commitment to delivering high service standards
Join the Family
At RBH, we believe our people are our greatest asset. We celebrate individuality, support personal growth, and cultivate a workplace where everyone feels seen and valued. Recognised as one of the Top 30 Best Places to Work in Hospitality, we're proud of our team-focused culture and commitment to creating meaningful careers in the industry.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Assistant Front Office Manager - AC Hotel by Marriott Glasgow employer: leisurejobs
Giggling Squid is an exceptional employer, offering a vibrant work culture that prioritises family values and a passion for Thai cuisine. With a strong focus on employee development through comprehensive training programmes, competitive salaries, and generous benefits like weekly pay and staff discounts, we ensure our team members feel valued and supported. Join us in Leamington Spa, where you can enjoy a fulfilling career in one of the UK's fastest-growing restaurant groups while embracing the warmth of our unique Thai heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - AC Hotel by Marriott Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like leisurejobs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to leisurejobs
Don't be shy about reaching out to leisurejobs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager - AC Hotel by Marriott Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about leisurejobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at leisurejobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
