At a Glance
- Tasks: Serve food and drinks, ensuring guests have an amazing experience.
- Company: BaxterStorey creates exceptional hospitality experiences across various locations.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops.
- Other info: Open to all backgrounds; we celebrate diversity and individuality.
- Why this job: Join a supportive team that values growth, creativity, and inclusivity.
- Qualifications: Passion for customer service and teamwork; previous experience is a plus.
Company Description
Location: Linlithgow
Salary: National Living Wage
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week's enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
- Monday to Friday working week
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant - front of house who strives to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Assistant - front of house who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Service: serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed.
- Customer Service: provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner.
- Teamwork: collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
- Adherence to Regulations: comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
- Cleanliness: maintain cleanliness and hygiene standards in the kitchen and dining areas.
Working Monday to Thursday 10:00 am - 2:30 pm. Flexible working conditions. Holiday & sickness cover.
Qualifications:
- Have a contagious passion for customer service.
- You draw satisfaction from working within a collaborative and inclusive team environment.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Previous experience in a similar role, especially in the food service industry, is often a plus.
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
General Assistant - Front of House - Linlithgow employer: leisurejobs
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members in Linlithgow. With a strong focus on inclusivity, we offer a supportive work culture, comprehensive training opportunities, and a range of benefits including generous holiday allowances and flexible working conditions. Join us to be part of a collaborative environment where your passion for hospitality can thrive and where every day presents a chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Front of House - Linlithgow
✨Tip Number 1
Familiarise yourself with BaxterStorey's core values and mission. When you understand what they stand for, you can tailor your conversations during interviews to reflect their vision and demonstrate how you align with their goals.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples from your past experiences. Highlight moments where you went above and beyond to ensure a positive experience for guests, as this will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of BaxterStorey. Engaging with them can provide valuable insights into the company culture and expectations, which can help you prepare better for interviews.
✨Tip Number 4
Demonstrate your teamwork skills by discussing how you've successfully collaborated with others in previous roles. Since the job emphasises teamwork, showing that you can work harmoniously with colleagues will be a big plus.
We think you need these skills to ace General Assistant - Front of House - Linlithgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and teamwork, as these are key aspects of the General Assistant role. Use specific examples to demonstrate your skills in providing excellent hospitality.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the hospitality industry. Mention why you want to work for BaxterStorey specifically and how your values align with theirs, especially regarding inclusivity and collaboration.
Showcase Your Soft Skills:In your application, emphasise your soft skills such as communication, adaptability, and problem-solving. These are crucial for addressing guests' needs and working effectively within a team.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality sector.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Discuss instances where you contributed to a positive team environment or helped resolve conflicts, as teamwork is crucial in a front-of-house role.
✨Know the Company Values
Familiarise yourself with BaxterStorey's core values and be prepared to discuss how your personal values align with theirs. This shows that you are not only interested in the job but also in being part of their culture.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as difficult customers or busy shifts. Practising your responses can help you feel more confident and articulate during the interview.
