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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join a top-rated hospitality company with a people-first culture.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Why this job: Be part of Edinburgh's historic heart and make a real impact.
- Qualifications: Experience in guest services and strong communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Front Office Supervisor – Old Town Chambers, Autograph CollectionJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL Old Town Chambers is a five-star luxury apartment hotel just off the Royal Mile, set within beautifully restored 15th-century buildings. Part of Marriott\’s Autograph Collection, it offers stylish serviced apartments and exceptional guest experiences. Join our team and be part of Edinburgh\’s historic heart.OUR BENEFITS You will have access to a benefits package we believe truly works for our peopleDiscounted hotel room rates for you and your friends & familyAn additional day\’s leave for your birthday Enhanced Maternity, adoption & shared parental leaveCourse Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangementsWagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per yearAnd much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTELWhat you\’ll be doing..Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.WHAT WE NEED FROM YOUA people-person with front desk or guest services experience, and ideally some leadership skills under their belt.Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.Organised and detail-oriented, especially when handling guest reservations and billing accuracy.Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.Ready to make quick, confident decisions that keep things running smoothly.High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please inform us.
Front Office Supervisor - Old Town Chambers, Autograph Collection employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - Old Town Chambers, Autograph Collection
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Old Town Chambers or similar places. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest services shine through. Share stories that highlight your experience and how you handle challenges with a smile.
✨Tip Number 3
Be proactive! If you see a job you love, don’t just apply—follow up! A quick email to express your enthusiasm can set you apart from the crowd and show you’re genuinely interested.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying directly through us means you’ll be in the loop for any updates or opportunities that pop up.
We think you need these skills to ace Front Office Supervisor - Old Town Chambers, Autograph Collection
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, like your leadership abilities and guest service expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at leisurejobs
✨Know the Hotel Inside Out
Before your interview, take some time to research Old Town Chambers and its unique offerings. Familiarise yourself with its history, location, and what sets it apart in the hospitality industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed teams or resolved guest issues in the past. Highlight your communication skills and ability to create a positive atmosphere, as these are key traits they’re looking for.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you had to tackle challenges at the front desk or in guest services. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will showcase your quick decision-making skills and adaptability in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they maintain high standards of guest service. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.