At a Glance
- Tasks: Lead operations at a stunning hotel, ensuring exceptional guest experiences and team performance.
- Company: Join Warner Hotels Group, known for creating memorable guest experiences.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values your ideas and personality.
- Qualifications: Managerial experience in high-occupancy hotels and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199-bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views.
Following an internal promotion, Warner Hotels are looking for a Head of Operations to lead all front and back-of-house functions at Nidd Hall. The Head of Operations is responsible for leading teams to deliver seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.
As Head of Operations, you'll play a crucial role in bringing that magic to life.
What will I be doing as Head of Operations?
- Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.
- Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
- Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations.
- Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
- Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.
- Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
- Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
- People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.
- Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.
You'll need to have:
- Significant Managerial experience in Reception or Front Desk in a high occupancy hotel environment.
- Proven track record of managing large bedroom operations and supporting full site operational delivery.
- Experience managing OTA relationships and distribution performance.
- PPO experience desirable.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Head of Operations - Nidd Hall in England employer: leisurejobs
At Warner Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As the Head of Operations at Nidd Hall, you'll enjoy the stunning Yorkshire countryside while leading a dedicated team to deliver exceptional guest experiences. With a strong focus on employee development, competitive benefits, and a culture that values your unique strengths, Warner Hotels is not just a workplace; it's a place to grow and shine.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Nidd Hall in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Warner Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Nidd Hall and its unique offerings. Show us you’re genuinely interested in the role and how you can enhance the guest experience with your ideas.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for hospitality show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Operations - Nidd Hall in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your managerial experience in high occupancy hotel environments and any relevant achievements that showcase your ability to lead teams effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your unique strengths can contribute to creating memorable guest experiences at Nidd Hall. Be genuine and let your personality come through!
Showcase Your Leadership Skills:In your application, emphasise your experience in managing large teams and operational delivery. We want to see examples of how you've driven performance and improved service standards in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Warner Hotels!
How to prepare for a job interview at leisurejobs
✨Know the Hotel Inside Out
Before your interview, take some time to research Nidd Hall and the Warner Hotels Group. Familiarise yourself with their values, services, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be leading various teams. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Strategic Thinking
Think about how you can contribute to both immediate service excellence and long-term growth. Be ready to discuss specific strategies you've implemented in previous roles that led to operational improvements or enhanced guest experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the hotel's operations, team dynamics, and future goals. This shows you're not just interested in the role, but also in how you can contribute to the hotel's success.
