At a Glance
- Tasks: Provide exceptional client care and support in a fast-paced veterinary clinic.
- Company: Join the friendly team at Vets4Pets Fort Kinnaird, Edinburgh.
- Benefits: Competitive pay, discounts, pension scheme, and CPD opportunities.
- Other info: Full training provided; perfect for animal lovers seeking meaningful work.
- Why this job: Make a real difference for pets and their owners every day.
- Qualifications: Experience in client-facing roles and confidence with digital communication.
The predicted salary is between 26400 - 28000 £ per year.
Vets4Pets Fort Kinnaird are hiring!
Role: Pet Health Advisor (PHA) - a fresh, modern way of managing the client journey in our clinic.
Location: Vets4Pets Fort Kinnaird, Edinburgh
If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly... this one's for you.
The essentials
- Hours: 35 hours per week, including evenings and weekends.
- Typically this looks like:
- 3 full days per week 8.30am-7pm (days vary on the rota)
- 1 in 3 weekends (shorter hours)
- Saturday 9-6
- Sunday 10-4
- Flexibility, rota changes and absence cover are part of the role.
- Overtime: expected
- Pay: Starting salary 12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.
You'll need:
- Experience in client-facing roles (essential)
- A professional appearance
- Confidence with computers, emails, software and digital comms
Why this role exists
This isn't a standard reception job. Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team - helping clients feel informed, supported and genuinely cared for.
Who you are (on your best day - and your busy day)
You're someone who:
- Stays calm, composed and kind when emotions are high
- Is warm, confident and professional face-to-face
- Has an excellent telephone manner
- Enjoys problem-solving and finds satisfaction in getting things right
- Likes improving how a service works - not just doing the same thing forever
- Can move quickly between priorities without losing quality
You care deeply about the client experience, but you also understand that great care needs great systems behind it.
What a typical day looks like
Your day will be varied, lively and purposeful. You'll work across two key areas:
- Front-of-clinic client care
- Welcome clients and pets
- Answer questions clearly and confidently
- Register new clients
- Support existing clients with everything they need
- Bring a smart, positive, reassuring presence to the front of house
- Telephony + digital client support
- Handle calls and digital communications
- Troubleshoot client queries
- Liaise closely with the clinical team
- Keep things organised, efficient and well-documented
This part of the role needs your structure, momentum and excellent communication. You'll also support:
- Admin tasks
- Team projects
- Process development
- Day-to-day clinic teamwork
Full training and ongoing support are provided on the job.
This role would suit
- Someone from the veterinary sector who wants to build a career on the client-care side
- Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
- A people-person who also loves animals and enjoys building trust during difficult moments
What you get in return
You'll join a supportive, friendly team where your role genuinely matters.
Benefits include:
- Pension scheme
- 20% discount at The Vet Group, Pets at Home and the Groom Room
- Access to wider discounts and cashback offers
- CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
- Additional surgery-based benefits (shared on application)
Does this sound like you? Get in touch today!
Please send:
- Your CV
- A short covering letter telling us why you'd be great for this role
Email your application to: Kasia.dowhanreid@vets4pets.com
Vets4Pets is an equal opportunities employer. We look forward to hearing from you.
Pet Health Advisor - Edinburgh employer: leisurejobs
At Vets4Pets Fort Kinnaird, we pride ourselves on being an exceptional employer that values both our team and the pets we care for. Our supportive work culture fosters personal growth through comprehensive training and CPD opportunities, while our commitment to a gold-standard client experience ensures that every day is meaningful and rewarding. Located in vibrant Edinburgh, we offer competitive pay, flexible hours, and unique benefits, including discounts at partner establishments, making us an ideal choice for those passionate about animal care and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Health Advisor - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vets4Pets and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about client care, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your chat!
✨Tip Number 3
Show your passion for pets! Whether it's sharing a funny pet story or discussing your favourite animal, let your love for animals shine through. It’ll help you connect with the team and show you're a great fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace Pet Health Advisor - Edinburgh
Some tips for your application 🫡
Craft a Standout CV:Make sure your CV highlights your client-facing experience and any relevant skills. Tailor it to show how you can bring a friendly, polished presence to the front of house at Vets4Pets.
Write a Personal Covering Letter:In your covering letter, let your personality shine through! Share why you’re passionate about pet care and how you can enhance the client experience. We want to see your enthusiasm!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, emphasise your excellent telephone manner and digital communication skills. Give examples of how you've handled queries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at leisurejobs
✨Know Your Stuff About Pets
Brush up on your knowledge of pet health and common issues. Being able to discuss pet care confidently will show that you’re genuinely interested in the role and can connect with clients who are concerned about their furry friends.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've excelled in client-facing roles. Highlight how you’ve handled difficult situations with calmness and professionalism, as this is key for a Pet Health Advisor.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your communication skills. Practice responding to common client queries or complaints, demonstrating your problem-solving abilities and warm approach.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the clinic's operations and client care philosophy. Inquire about how they handle high-pressure situations or what systems they have in place to ensure a great client experience.
