At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK's leisure industry.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of exciting perks.
- Other info: Opportunities for career growth and social events await you!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and a passion for teamwork are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - Edinburgh employer: leisurejobs
Genting Casinos is an exceptional employer located in Edinburgh, offering a vibrant work environment where hospitality team members can thrive. With a strong focus on employee development and a comprehensive benefits package, including private healthcare and flexible working options, we ensure our staff feel valued and supported. Join us to be part of a diverse team that celebrates individuality and fosters a culture of recognition and social engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member - Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly personality shine through! We want to see your passion for customer service, so don’t be afraid to express yourself and share why you love working in hospitality.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience and skills that match the job description. We’re looking for team players who can contribute to our business improvement, so show us how you fit the bill!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the benefits we offer right there!
How to prepare for a job interview at leisurejobs
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share personal anecdotes that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you've worked well in a team setting, contributed to improvements, or helped resolve conflicts. This shows you understand the importance of collaboration in a fast-paced environment.
✨Prepare for Practical Scenarios
Expect some situational questions related to customer service and cash handling. Think about how you would handle difficult customers or manage busy shifts. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
