At a Glance
- Tasks: Lead a team to ensure a welcoming and safe hotel experience.
- Company: Join Premier Inn, a renowned hotel chain known for its exceptional service.
- Benefits: Enjoy discounts, a pension scheme, and up to 60% off hotel stays.
- Other info: Immediate start available with potential for permanent contract.
- Why this job: Perfect for aspiring leaders wanting to grow in a supportive environment.
- Qualifications: Experience in retail or leadership roles is essential.
If you're confident leading from the floor and enjoy keeping service running smoothly, this role puts you right at the centre of the action. As Duty Manager, you'll take ownership of shifts, ensuring the team is organised, motivated and focused on delivering a seamless guest experience.
You'll balance operational awareness with hands-on leadership, responding quickly to challenges while maintaining high standards throughout service.
Your day-to-day:
- Leading and managing shifts effectively
- Briefing and supporting the front of house team
- Coordinating closely with the kitchen team
- Monitoring service standards and guest satisfaction
- Addressing issues promptly and professionally
What you'll need:
- Supervisory experience within hospitality
- Strong organisational and communication skills
- Confidence in a busy, fast-paced environment
- A proactive and solutions-focused mindset
Perks & benefits:
- Unlimited 50% discount for friends and family
- Service charge on top of your competitive pay
- Wagestream access
- Discounted room rates
- Discounted meals on shift and wines at cost price
- 24/7 Employee Assistance Programme
- Staff socials and incentives
- Future Leaders development course
- Length of service awards
Sound like you?
If you enjoy leading shifts and supporting strong team performance, we'd love to hear from you.
Duty Manager - Leicester employer: leisurejobs
At Premier Inn Leicester Forest East, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. With comprehensive training, clear career progression opportunities, and a range of employee benefits including substantial discounts and pension schemes, we ensure that our Duty Managers not only thrive in their roles but also enjoy a fulfilling career path. Join us to lead a passionate team dedicated to delivering exceptional guest experiences in a welcoming hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leicester
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding what makes their customer experience unique will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in retail or hospitality. Be ready to share specific examples of how you've successfully managed teams and improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shifts. Since the role requires working a mix of early and late shifts, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Research common challenges faced by Duty Managers in hotels and think about how you would address them. This will show your proactive approach and readiness to tackle the responsibilities of the role.
We think you need these skills to ace Duty Manager - Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and customer service skills. Use specific examples from your previous roles in retail or management to demonstrate how you've successfully led teams.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the Duty Manager position at Premier Inn. Mention why you are drawn to this role and how your experience aligns with their values of delivering outstanding customer experiences.
Highlight Relevant Skills:Emphasise skills that are crucial for the role, such as team management, problem-solving, and communication. Provide examples of how you've inspired others and ensured a welcoming environment in past positions.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Duty Manager.
How to prepare for a job interview at leisurejobs
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully led a team, resolved conflicts, or improved performance. This will demonstrate your capability to manage and inspire others at Premier Inn.
✨Understand the Company Culture
Familiarise yourself with Premier Inn's values and customer service standards. During the interview, express how your personal values align with theirs and how you can contribute to creating a welcoming and safe environment for guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios from your past experiences where you had to make quick decisions or manage crises, and be ready to share these stories.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
