Duty Manager - Fridays - Norwich

We don’t need an introduction. You’ve heard of us before. Legendary red and white stripes. Clutter filling our restaurants to the brim. A history dating back to 1965 New York City. Tom Cruise didn’t teach himself to flair in Cocktail, we did. The Long Island ice tea wasn’t created on its own, we created it. Loaded potato skins..? Yep it was us! This isn’t just a job, this is a way of life. This is family. We live and we breathe our TGI Fridays values.

In here we work hard, we want to succeed, we want to progress...and we want to party. In here, every day is Friday. A TGI Friday...

Behind every great unique TGI Fridays experience, are our great Managers and Team! They are the heart and soul of everything we do, which is why we’re looking for a brilliant and passionate Duty Manager to join our team here at Fridays.

• Directs and leads team members.
• Supporting the Deputy General Manager with operational procedures and issues.
• Support the manager on duty to lead and inspire the performance of their team.
• Responsibility for supporting many aspects of the Restaurant, Kitchen or Bar's operation and performance, including People, Guest, Sales, Profit, Operations, Health & Safety and Property.
• Ensure that TGI Friday's standards are maintained, and the departments performance delivers its targets through a People First, Guest Obsessed, Operational Excellence Strategy.

The successful applicant should be able to demonstrate the following:

• Experience in a similar role, with a proven track record of leading a team is preferential.
• Restaurant / hospitality experience would be desirable.
• Good problem-solving skills and the ability to think fast.
• Great communication skills to lead and inspire a team and delight our guests.

• Time and a half is paid when more than 48 hours are worked in a week.
• Flexible working patterns to support well-being and a better work-life balance.
• Weekly pay every Friday for our Team Members.
• Participation in a pension scheme.
• Development programmes that support and fast track career progression.
• Apprenticeship programmes available to all levels.
• Unlimited access to 50% off our food menu for each Team Member and up to 5 of their family and friends.
• Unlimited soft drinks while on shift.
• Team celebrations on 4th July and Thanksgiving.
• Recognition for great performance aligned to our TGI Fridays Values.
• Great incentives for delivering great results.
• A generous Refer a Friend scheme.
• Wagestream - Track, access and manage your pay at any time.
• Hospitality action membership.
• 28 days paid holiday (pro-rata).
• Reward programmes, long service awards and staff recognition and incentives.

In our Fridays Family, We Celebrate People of All Stripes. We believe diversity and inclusion are essential ingredients for a successful, happy and thriving environment, which is why we live and breathe our TGI Fridays values of Pride, Passion, Personality and Protection.

Through our "Pridays" forum, we have launched an LGBTQ+ charity partnership. We hold Women In Business and Disability forums - open for all to join and be a part of. We are an equal opportunities employer.

That Fridays feeling is freedom, excitement, lightness and acceptance. Uncontrollable laughter. Time to do you. To let go. To truly be yourself. No judgement, no pressure, no worries. And remember - "No one ever made a difference by being like everyone else." - P.T Barnum

Candidates must be over compulsory school leaving age to apply for this position.